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Participant
Oct 8, 2018 1:59 PM UTC
Released

P: Blank thumbnails showing up in All Photographs only

Ligthroom Classic 7.5 Windows10 32 gig of memory

All Photos is showing 4 gray thumbs that I can't delete. The thumbs are not in my folders, which shows a count of 4 fewer photos than all photos does. When I try to delete the 4 empty thumbs it prompts this error message: an internal error has occurred: ?:0: attempt to index field 'rootFile' (a nil value). Also, the thumbs show no metadata, and a right click to locate in the folder in library returns no results.
I have disabled all plugins, no change, synchronize photos, no change, find missing photos, no change. I searched the forum, and the web andhave not found a solution. Any help would be greatly appreciated. 

Bob

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42 replies

Rikk Flohr-Retired
Adobe Employee
Sep 3, 2019 7:55 PM UTC

For those on this thread with the issue of a few 'ghost' images in their catalog that show as blanks and are not deletable by any method, a fix will be coming in a future version of Lightroom to prevent this occurring and hopefully clean up any ghost images left behind. There is no ETA on this. 

That said, I do have a process to remove these from your catalog, for those who cannot wait.

Procedure:

  1. Make a copy of your catalog.
  2. Zip it to reduce its size.
  3. Post it to your Creative Cloud Folder.
  4. Set it to share and copy the link.
  5. Email the Link to:

As I receive these I will run the repair procedure and send you back a link to download a corrected catalog. 

Note: While I am working on your catalog you should not do any additional Lightroom work. 

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Rikk Flohr: Adobe Photography Org
johnrellis
Legend
Sep 3, 2019 12:12 PM UTC
Another report of similar symptoms, blank thumbnails with no metadata that can't be deleted: 
https://forums.adobe.com/message/11235954#11235954
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Inspiring
Sep 3, 2019 9:35 AM UTC
The bottom line is that at the moment, there is no fix unless you know how to get into the algorithm. That rules me out.
I contacted Victoria Bampton (LR Queen) as a member and she arranged a contact with an Adobe engineer. This came to nothing the reason being that Adobe are aware of the problem and have a fix in the pipeline for the next update of Lightroom. 
We shall see....
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ck16079537
Participant
Sep 3, 2019 6:28 AM UTC
I have the same problem with LR Classic 8.4.No way to discard of the ghost  images. Tried all of the above.
Please assist
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Inspiring
Aug 1, 2019 10:49 AM UTC
I have the 'ghost image' problem too.
Would someone from Adobe please contact me to resolve this?
I am on LR 8.3.1
Thank you.
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Participating Frequently
Jul 24, 2019 4:29 PM UTC
Robbert Langezaal we will communicate with you on this issue. We will probably request for Catalog.
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Participant
Jul 24, 2019 11:59 AM UTC


In the last days I somehow ended up with ghost images in my Lightroom Classic CC 8.0 catalog. Please see the following links for examples. When I right click and click [show in explorer] I get an error message: "An internal error has
occured: ?:0: attempt to index field 'rootFile' (a nil value)".

https://i.imgur.com/4m1SUb5.png

https://i.imgur.com/MSLWTnM.png

Please let me know how to remove these ghost images.


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Inspiring
May 21, 2019 3:13 PM UTC
I am getting the same problem with LR Classic 8.3. 
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Inspiring
May 10, 2019 5:56 PM UTC
I've been having this issue in Lightroom Classic today and today only. Updated Lightroom, updated graphic settings. Deleted the folders. Did everything adobe suggested and several forums, and nothing has changed.

it's not every picture, or every file transfer, but I can't delete the blank images and have to redo the import entirely.
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Participant
Feb 1, 2019 4:22 PM UTC
I have the same problem but with 268 empty pictures.

Windows 10 and Lightroom 8.1.
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