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Job56
Known Participant
October 10, 2023

P: Compare View on 2nd Monitor shows no image on Zoom.

  • October 10, 2023
  • 130 replies
  • 26143 views

After LR Classic 13.0 and update 13.0.1 Lightroom is behaving weird on my second monitor.
Before I could use the compare mode on the second monitor when in the develop module on the first without any issues.
Could zoom in and out on the comparisons.
After the update this behaves odd.

Sometimes it will zoom in and out as before but most of the time it doesn't and one of the selected pics for comparison won't even show (just black) or sometimes even zooms in at a different percentage compared to the other. This only occurs when in the Develop module.


Switching from Compare to Loupe on the second monitor sometimes won't work either - display goes black.

When I switch to the Library module on the first screen there's no issue.

 

I've got a very robust Windows system with 32 GB of RAM and a NVIDIA GeForce RTX 3060 Ti 8GB of RAM which before (v 12.5) just did the job without any trouble.

Seems like Adobe rushed to do this update but forgot to test it thouroughly.

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    130 replies

    Show previous replies
    R
    rrulander
    Participating Frequently
    November 30, 2023

    I just updated to 13.0.2, and so far it seems to be working correctly. Zooms 100% in the Develop Modues with full GPU acceleration.

      F
      Focus33046179ee9t
      Participant
      November 30, 2023

      Now I using Capture One. No problems with my second screen

        D
        davep60
        Participating Frequently
        November 30, 2023

        Absolutely it sucks. Pretty standard from Adobe though, both for the poor quality coding and lack of rigourous testing that led to the bug in the first place, and for the totally abysmal lack of customer service in resolving it. Seen it before and will no doubt see it again. Today is 30th November 2023 - I fully expect to get to 30th November 2024 with this still unresolved and for the deafening silence from Adobe to be maintained throughout.

          marcor82984597
          marcor82984597
          Participating Frequently
          November 30, 2023

          13.0.2 is out now, without any Fix...

          That Sucks

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            November 26, 2023

            @dsm1212 
            "Since you have posted no update and admit you have none,"

            See: https://community.adobe.com/t5/lightroom-classic-bugs/p-compare-view-on-2nd-monitor-shows-no-image-on-zoom/idc-p/14155456#M47363 

            Rikk Flohr: Adobe Photography Org
              johnrellis
              johnrellis
              Legend
              November 26, 2023

              @dsm1212: "I conclude you have not reproduced it "

               

              Rikk Flohr posted on 10/13/2023, "I am able to replicate the issue consistently on Windows 10 on nVidia GTX 970. I will log a bug."

               

              Rikk's reply to Mark Suller immediately following might be confusing you, "@ Mark Suller,  I will merge you into this report as I couldn't repro your issue." Rikk is referring to the particular symptoms Mark reported.

                D
                dsm1212
                Participating Frequently
                November 26, 2023

                @Rikk Flohr: Photography  Since you have posted no update and admit you have none, I conclude you have not reproduced it because that would be a useful update letting us stop wasting time posting more info. But if you have not reproduced it you should be asking for more info and you have not so my only conclusion is that no on has looked at it and that's why you have no update. I think you need to do better for all these customers who have had a problem for 6 weeks.

                  Rikk Flohr_Photography
                  Community Manager
                  Rikk Flohr_PhotographyCommunity Manager
                  November 26, 2023

                  @dsm1212 

                  If an update were available, it would have already been posted. When there is additional information to provide, it will be posted.

                  Looking at the top of this forum post, you can see the post is "Acknowledged." When a fix is made available, the status will change to "Fixed." 

                  Rikk Flohr: Adobe Photography Org
                    D
                    dsm1212
                    Participating Frequently
                    November 26, 2023

                    @Rikk Flohr: Photography Since it's been 6 weeks since you acknowledged, can you provide an update? Has adobe reproduced the issue at least. It's seems easily reproduced.

                      B
                      bgwg
                      Inspiring
                      November 26, 2023

                      Similar Issue. Secondary display will zoom in Library Mode but not in Develop Mode. Just a black screen.

                      The secondary display doesn't change when I move between photos with my arrow keys. Only if you click on a photo with the mouse...huge productivity issue. 

                      Dell XPS 8930

                      Windows Pro 11 23H2

                      NVIDIA GeForce GTX 1080

                      Two Dell P2414H monitors

                       

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