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Joe22295858b96s
Participant
Apr 12, 2022 8:09 AM UTC
Released

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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    176 replies

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    AntonioEdwardo
    AntonioEdwardo
    Participating Frequently
    Apr 14, 2022 1:23 AM UTC

    I rolled back to 11.2 and all is well in the (my) world.

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      Jean-Marie Geeraerts
      Jean-Marie Geeraerts
      Participant
      Apr 14, 2022 12:00 AM UTC

      After today's update to version 11.3 Lightroom Classic will no longer startup.

      I've already tried the following:

      1. Updated NVIDIA drivers to latest version from the Nvidia website
      2. Updated Intel drivers to latest version from Intel website
      3. Reset lightrooms settings to the default, using the SHIFT+ALT shortcut while launching Lightroom

      I am currently blocked in my workflow and no longer able to import new images into lightroom for processing.

      My machine is on Windows 11, Evaluation Copy Build 22593.ni_release 220402-1100

      Dell Inc. XPS 15 9570

      Intel Core i7-8750H CPU @ 2.20Ghz

      Intel UHD Graphics 630

      NVIDIA GeForce GTX 1050 Ti with Max-Q Design

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        johnrellis
        johnrellis
        Legend
        Apr 14, 2022 12:56 AM UTC

        A number of people have reported LR 11.3 crashing on startup on Windows:

        https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-11-3-launch-open-catalog-faulting-module-substrate-dll-411196-windows/idi-p/12873531 

         

        Adobe is investigating and recommends rolling back to 11.2 in the meantime:

        https://www.lightroomqueen.com/roll-back-update-previous/ 

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          Aledafis
          Participant
          Apr 13, 2022 6:47 PM UTC

          The same happens for me, just updated to 11.3 and it crashes every time on opening.

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            TexasPhotoPro
            TexasPhotoPro
            Participant
            Apr 13, 2022 4:51 PM UTC

            I experienced the same crash on startup with 11.3.  After 3 hours of troubleshooting, resetting prefs, rebooting, reinstalling, I found that the issue is associated with my catalog. If I start 11.3 with a new catalog, it works fine. Switch back to my main catalog, it crashes. I submitted several crash logs with the same email used on this forum. I'm now running 11.2 until a fix rolls out.

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              johnrellis
              johnrellis
              Legend
              Apr 13, 2022 3:37 PM UTC

              "How can I revert to previous version so I can resume work?"

               

              See this article:

              https://www.lightroomqueen.com/roll-back-update-previous/

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                ArkayEs
                Participant
                Apr 13, 2022 3:12 PM UTC

                Same issue. Am running two PCs with latest version of Windows 10. LRc crashes and closes after updating to yesterday's v11.3 and can't afford to be shut down today. How can I revert to previous version so I can resume work? 

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                John240273678jct
                Participant
                Apr 13, 2022 2:42 PM UTC

                Hi,

                I adobe LrC v11.2  running in windows 10. LrC crashes any time I star it. This si the error I get

                <?xml version="1.0"?>
                <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
                <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3" build="[202204051513-7a25c809]" source="Windows-Client" crashType="n/a">
                <time year="2022" month="4" day="13" hour="16" minute="20" second="32" timeoffset="60" timezone="Romance Daylight Time"/>
                <user guid="3efbe758-14cb-4414-b141-09b2cf3a947c"/>
                <system platform="Windows 10 Pro" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="es-ES" oslanguage="en-US" ram="65401" machine="11th Gen Intel(R) Core(TM) i9-11900 @ 2.50GHz" model="Intel64 Family 6 Model 167 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
                <gpu>
                <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070" description="NVIDIA GeForce RTX 3070" driverDate="20210913000000.000000-000" driverVersion="30.0.14.7212" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2488&#38;SUBSYS_861719DA&#38;REV_A1&#92;4&#38;212EBC66&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
                </gpu>
                <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF90F864F69">
                <backtrace crashedThread="0">
                <thread index="0">
                <stackStatement index="0" address="0x00007FF90F864F69" symbolname="RaiseException"/>
                <stackStatement index="1" address="0x00007FF8EC3464C0" symbolname="CxxThrowException"/>
                <stackStatement index="2" address="0x00007FF8ED4FC8FE" symbolname="AgThrowInsufficientMemory"/>
                <stackStatement index="3" address="0x00007FF8ED4B649B" symbolname="lua_getstack"/>
                <stackStatement index="4" address="0x00007FF8ED4AA8E8" symbolname="luaopen_base"/>
                <stackStatement index="5" address="0x00007FF8ED4B58ED" symbolname="lua_getstack"/>
                <stackStatement index="6" address="0x00007FF8ED4DBC6C" symbolname="luaopen_table"/>
                <stackStatement index="7" address="0x00007FF8ED4B67A4" symbolname="lua_resume"/>
                <stackStatement index="8" address="0x00007FF8ED4DAABE" symbolname="luaopen_table"/>
                <stackStatement index="9" address="0x00007FF8ED4DC86A" symbolname="luaopen_table"/>
                <stackStatement index="10" address="0x00007FF8ED4DB0D4" symbolname="luaopen_table"/>
                <stackStatement index="11" address="0x00007FF8ED4B67A4" symbolname="lua_resume"/>
                <stackStatement index="12" address="0x00007FF8ED4A3726" symbolname="lua_call"/>
                <stackStatement index="13" address="0x000000014044F4C9" symbolname="GetAppInstance"/>
                <stackStatement index="14" address="0x00007FF8EC613774" symbolname="unknown"/>
                <stackStatement index="15" address="0x00000001402C52B2" symbolname="gudeVersion"/>
                <stackStatement index="16" address="0x00007FF9111A7034" symbolname="BaseThreadInitThunk"/>
                <stackStatement index="17" address="0x00007FF9120C2651" symbolname="RtlUserThreadStart"/>
                </thread>
                </backtrace>
                <registerSet>
                <register name="RAX" value="0x80000000000000FF"/>
                <register name="RBX" value="0x00007FF8ED51E7F0"/>
                <register name="RCX" value="0x0000000000000000"/>
                <register name="RDX" value="0x0000000000000000"/>
                <register name="RSI" value="0x000000000014F430"/>
                <register name="RDI" value="0x0000000019930520"/>
                <register name="RSP" value="0x000000000014F2C0"/>
                <register name="RBP" value="0x000000000014F5E9"/>
                <register name="RIP" value="0x00007FF90F864F69"/>
                <register name="EFL" value="0x0000000000000206"/>
                <register name="LastExceptionToRip" value="0x0000000000000000"/>
                <register name="LastExceptionFromRip" value="0x0000000000000000"/>
                </registerSet>

                <binaryImageSet>
                <binaryImage start="0x0000000140000000" end="0x00000001412EE000" path="adobe\lightroom.exe"/>
                <binaryImage start="0x00007FF912070000" end="0x00007FF912265000" path="ntdll.dll"/>
                <binaryImage start="0x00007FF911190000" end="0x00007FF91124E000" path="kernel32.dll"/>
                <binaryImage start="0x00007FF90F830000" end="0x00007FF90FAF8000" path="KERNELBASE.dll"/>
                <binaryImage start="0x00007FF9113E0000" end="0x00007FF911580000" path="user32.dll"/>
                <binaryImage start="0x00007FF903420000" end="0x00007FF90352A000" path="winhttp.dll"/>
                <binaryImage start="0x00007FF90FD30000" end="0x00007FF90FD52000" path="win32u.dll"/>
                <binaryImage start="0x00007FF90FC30000" end="0x00007FF90FD30000" path="ucrtbase.dll"/>
                <binaryImage start="0x00007FF911150000" end="0x00007FF91117A000" path="gdi32.dll"/>
                <binaryImage start="0x00007FF911880000" end="0x00007FF91191C000" path="sechost.dll"/>
                <binaryImage start="0x00007FF90FD60000" end="0x00007FF90FE6B000" path="gdi32full.dll"/>
                <binaryImage start="0x00007FF911F00000" end="0x00007FF912025000" path="rpcrt4.dll"/>
                <binaryImage start="0x00007FF90F790000" end="0x00007FF90F82D000" path="msvcp_win.dll"/>
                <binaryImage start="0x00007FF9117D0000" end="0x00007FF91187E000" path="advapi32.dll"/>
                <binaryImage start="0x00007FF9035E0000" end="0x00007FF903AB6000" path="wininet.dll"/>
                <binaryImage start="0x00007FF910160000" end="0x00007FF9101FE000" path="msvcrt.dll"/>
                <binaryImage start="0x00007FF910940000" end="0x00007FF911084000" path="shell32.dll"/>
                <binaryImage start="0x00007FF8ED640000" end="0x00007FF8ED684000" path="adobe\Headlights.dll"/>
                <binaryImage start="0x00007FF9112B0000" end="0x00007FF9113DA000" path="ole32.dll"/>
                <binaryImage start="0x00007FF911AD0000" end="0x00007FF911E24000" path="combase.dll"/>
                <binaryImage start="0x00007FF911E90000" end="0x00007FF911EFB000" path="ws2_32.dll"/>
                <binaryImage start="0x00007FF8ED5C0000" end="0x00007FF8ED637000" path="adobe\CRClient.dll"/>
                <binaryImage start="0x00007FF90FE70000" end="0x00007FF90FFC6000" path="crypt32.dll"/>
                <binaryImage start="0x00007FF9116A0000" end="0x00007FF9116F5000" path="shlwapi.dll"/>
                <binaryImage start="0x00007FF90FC00000" end="0x00007FF90FC27000" path="bcrypt.dll"/>
                <binaryImage start="0x00007FF910200000" end="0x00007FF9102CD000" path="oleaut32.dll"/>
                <binaryImage start="0x00007FF90FFD0000" end="0x00007FF910038000" path="wintrust.dll"/>
                <binaryImage start="0x00007FF90EB80000" end="0x00007FF90EBBB000" path="IPHLPAPI.DLL"/>
                <binaryImage start="0x00007FF8ED550000" end="0x00007FF8ED5BB000" path="adobe\ahclient.dll"/>
                <binaryImage start="0x00007FF8ED4A0000" end="0x00007FF8ED550000" path="adobe\AgKernel.dll"/>
                <binaryImage start="0x00007FF8F9910000" end="0x00007FF8F9BAA000" path="comctl32.dll"/>
                <binaryImage start="0x00007FF8EC8D0000" end="0x00007FF8ECC0F000" path="adobe\substrate.dll"/>
                <binaryImage start="0x00007FF8ECC10000" end="0x00007FF8ED3D6000" path="adobe\ui.dll"/>
                <binaryImage start="0x00007FF8ED410000" end="0x00007FF8ED49E000" path="msvcp140.dll"/>
                <binaryImage start="0x00007FF90E5A0000" end="0x00007FF90E5AC000" path="secur32.dll"/>
                <binaryImage start="0x00007FF8F9D40000" end="0x00007FF8F9D4C000" path="VCRUNTIME140_1.dll"/>
                <binaryImage start="0x00007FF8EC340000" end="0x00007FF8EC35B000" path="VCRUNTIME140.dll"/>
                <binaryImage start="0x00007FF90E5D0000" end="0x00007FF90E5EA000" path="netapi32.dll"/>
                <binaryImage start="0x00007FF9107D0000" end="0x00007FF9108AB000" path="comdlg32.dll"/>
                <binaryImage start="0x00007FF911700000" end="0x00007FF9117AD000" path="SHCore.dll"/>
                <binaryImage start="0x00007FF8EC360000" end="0x00007FF8EC8CD000" path="mfc140u.dll"/>
                <binaryImage start="0x00007FF8EC150000" end="0x00007FF8EC334000" path="dbghelp.dll"/>
                <binaryImage start="0x00007FF910910000" end="0x00007FF910940000" path="imm32.dll"/>
                <binaryImage start="0x0000000064E50000" end="0x0000000064FC1000" path="adobe\icuuc58.dll"/>
                <binaryImage start="0x00007FF90E330000" end="0x00007FF90E37E000" path="authz.dll"/>
                <binaryImage start="0x00007FF90E590000" end="0x00007FF90E59A000" path="version.dll"/>
                <binaryImage start="0x00007FF8F7690000" end="0x00007FF8F76D9000" path="pdh.dll"/>
                <binaryImage start="0x0000000064C40000" end="0x0000000064E42000" path="adobe\icuin58.dll"/>
                <binaryImage start="0x00007FF8EBFA0000" end="0x00007FF8EC145000" path="GdiPlus.dll"/>
                <binaryImage start="0x00007FF904860000" end="0x00007FF904ADF000" path="DWrite.dll"/>
                <binaryImage start="0x00007FF8EBD30000" end="0x00007FF8EBF9C000" path="adobe\wichitafoundation.dll"/>
                <binaryImage start="0x00007FF90BC50000" end="0x00007FF90C210000" path="d2d1.dll"/>
                <binaryImage start="0x00007FF907D20000" end="0x00007FF907F0C000" path="urlmon.dll"/>
                <binaryImage start="0x00007FF90D030000" end="0x00007FF90D0CE000" path="uxtheme.dll"/>
                <binaryImage start="0x00007FF907A30000" end="0x00007FF907CE1000" path="iertutil.dll"/>
                <binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
                <binaryImage start="0x00007FF907CF0000" end="0x00007FF907D18000" path="srvcli.dll"/>
                <binaryImage start="0x00007FF90EC90000" end="0x00007FF90EC9C000" path="netutils.dll"/>
                <binaryImage start="0x00007FF8EBA60000" end="0x00007FF8EBD25000" path="adobe\libcrypto-1_1-x64.dll"/>
                <binaryImage start="0x00007FF90F650000" end="0x00007FF90F682000" path="sspicli.dll"/>
                <binaryImage start="0x00007FF90F2B0000" end="0x00007FF90F2C2000" path="msasn1.dll"/>
                <binaryImage start="0x00007FF910040000" end="0x00007FF9100C2000" path="bcryptPrimitives.dll"/>
                <binaryImage start="0x00007FF90D220000" end="0x00007FF90D24F000" path="dwmapi.dll"/>
                <binaryImage start="0x00007FF90E550000" end="0x00007FF90E562000" path="kernel.appcore.dll"/>
                <binaryImage start="0x00007FF9110A0000" end="0x00007FF911149000" path="clbcatq.dll"/>
                <binaryImage start="0x00007FF8ED720000" end="0x00007FF8ED7C9000" path="tiptsf.dll"/>
                <binaryImage start="0x00007FF911580000" end="0x00007FF911695000" path="msctf.dll"/>
                <binaryImage start="0x00007FF90D6F0000" end="0x00007FF90DE84000" path="windows.storage.dll"/>
                <binaryImage start="0x00007FF90F130000" end="0x00007FF90F15C000" path="wldp.dll"/>
                <binaryImage start="0x00007FF90FBB0000" end="0x00007FF90FBFE000" path="cfgmgr32.dll"/>
                <binaryImage start="0x00007FF90AF60000" end="0x00007FF90B056000" path="propsys.dll"/>
                <binaryImage start="0x00007FF90F6D0000" end="0x00007FF90F6EF000" path="profapi.dll"/>
                <binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
                <binaryImage start="0x0000000002C50000" end="0x0000000002C90000" path="adobe\WFSQLite.dll"/>
                <binaryImage start="0x0000000002C90000" end="0x0000000002CA3000" path="adobe\WFWeb.dll"/>
                <binaryImage start="0x0000000002CB0000" end="0x0000000002D56000" path="adobe\WFOzClient.dll"/>
                <binaryImage start="0x0000000002440000" end="0x0000000002447000" path="adobe\LightroomModels.dll"/>
                <binaryImage start="0x00007FF90EE90000" end="0x00007FF90EEFA000" path="mswsock.dll"/>
                <binaryImage start="0x0000000020250000" end="0x0000000026E6B000" path="adobe\CameraRaw.dll"/>
                <binaryImage start="0x00007FF90A0D0000" end="0x00007FF90A17E000" path="mscms.dll"/>
                <binaryImage start="0x00007FF90B580000" end="0x00007FF90B7E4000" path="d3d11.dll"/>
                <binaryImage start="0x00007FF90E380000" end="0x00007FF90E3B3000" path="ntmarta.dll"/>
                <binaryImage start="0x00007FF90F080000" end="0x00007FF90F098000" path="cryptsp.dll"/>
                <binaryImage start="0x00007FF90F690000" end="0x00007FF90F6BE000" path="userenv.dll"/>
                <binaryImage start="0x00007FF90AAE0000" end="0x00007FF90AAF1000" path="ColorAdapterClient.dll"/>
                <binaryImage start="0x00007FF90DED0000" end="0x00007FF90DFC3000" path="dxgi.dll"/>
                <binaryImage start="0x00007FF8EB600000" end="0x00007FF8EBA53000" path="adobe\libmmd.dll"/>
                <binaryImage start="0x00007FF8EA360000" end="0x00007FF8EA3AE000" path="CONCRT140.dll"/>
                <binaryImage start="0x00007FF8EA3B0000" end="0x00007FF8EB5F9000" path="adobe\svml_dispmd.dll"/>
                <binaryImage start="0x00007FF90F0A0000" end="0x00007FF90F0AC000" path="CRYPTBASE.DLL"/>
                <binaryImage start="0x00007FF8EA340000" end="0x00007FF8EA360000" path="D3D12.dll"/>
                <binaryImage start="0x00007FF8EA170000" end="0x00007FF8EA33D000" path="D3D12Core.dll"/>
                <binaryImage start="0x00007FF9097A0000" end="0x00007FF9097DB000" path="DXCore.dll"/>
                <binaryImage start="0x00007FF8EA000000" end="0x00007FF8EA02B000" path="D3DSCache.dll"/>
                <binaryImage start="0x00007FF90A3B0000" end="0x00007FF90A5B1000" path="twinapi.appcore.dll"/>
                <binaryImage start="0x00007FF8EA040000" end="0x00007FF8EA169000" path="adobe\microsoft.ai.machinelearning.dll"/>
                <binaryImage start="0x00007FF8E9890000" end="0x00007FF8E9FF4000" path="adobe\onnxruntime.dll"/>
                <binaryImage start="0x00007FF8E9820000" end="0x00007FF8E988D000" path="adobe\video_toolkit.dll"/>
                <binaryImage start="0x00007FF90A1F0000" end="0x00007FF90A3A4000" path="WindowsCodecs.dll"/>
                <binaryImage start="0x00007FF8E97D0000" end="0x00007FF8E9813000" path="icm32.dll"/>
                <binaryImage start="0x00007FF90B2E0000" end="0x00007FF90B434000" path="WinTypes.dll"/>
                <binaryImage start="0x00007FF8E97B0000" end="0x00007FF8E97C4000" path="adobe\xml_toolkit.dll"/>
                <binaryImage start="0x00007FF910150000" end="0x00007FF910158000" path="nsi.dll"/>
                </binaryImageSet>
                <dumpType>
                Mini
                </dumpType>
                <hbLogSessionDllStatus>

                </hbLogSessionDllStatus>
                </crash>

                </crashreport>

                 

                I have tried any thing in this post, but no luck so far...

                https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-crashing-at-startup/m-p/12204580#M237750 

                 

                Thanks

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                Crazyhorse13836980
                Crazyhorse13836980
                Known Participant
                Apr 13, 2022 1:50 PM UTC

                Updated yesterday and ever sinfce lightroom classic doesnt work (only half a million images in the catalog) -- crashed twice when doing nothing now it just opens to a blank screen  and then after a while just stops. How do I roll back to the previous version=?

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                Mario_tr
                Mario_tr
                Inspiring
                Apr 13, 2022 1:07 PM UTC

                Same thing with me! I just returned to 11.2, and I have no crash with this version.

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                Tonybytsea
                Participating Frequently
                Apr 13, 2022 11:37 AM UTC

                Same problem. In Windows 10, after updating to 11.3 Lightroom opens with an almost empty, black window then immediatly freezes every time and displays error report notification. When "Send report" button clicked, Lightroom just disappears. After trying an [Alt]+[Shift] start to reset preferences, Lightroom opens with a view of my photos/catalogue, but still freezes with the same error notification.

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