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Stephen Newport
Known Participant
December 22, 2018

P: Crash switching between programs

  • December 22, 2018
  • 35 replies
  • 761 views

All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

__
Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

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    35 replies

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    F
    FeedbackCommunityMember
    Inspiring
    May 18, 2019
    I have Photoshop 20.0.4. It crashes several times per day. I have restarted my computer. I agree with Rich, Do you think Adobe might waive my annual fee until I'm able to use the latest version? I will be working on editing photos and it will crash. 
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    February 12, 2019
    This should now be fixed in the Photoshop 20.0.3 release.
    Feel free to update Photoshop and let us know if this is resolved for you.

    To update Photoshop CC to 20.0.3, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
    More detailed instructions for updating

    Sorry for the crashes!
    Regards,
    Pete
    J
    J453
    Legend
    January 15, 2019
    Hi Stephen, can you install the 20.0.2 update. It should fix the primary crash you were seeing the most based on the logs you submitted.
    R
    richardv93320694
    Known Participant
    January 6, 2019
    Jeff,if you are referring  to this issue,

    Jeff,thanks for your response. .None of the options work,that is "Batch","Merger to HDR","PhotoMerge",,etc.even your"workaround" didn't do much for me.I dont use them that often so it isnt that important at the moment. However I would like to see it remedied.
    Thanks again.

    Im not getting a crash report,,it just that NOTHING happens when I 
    J
    J453
    Legend
    January 4, 2019
    Rich, I'm not seeing an submitted crash reports. I can investigate what you're seeing if you submit logs with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
    R
    richardv93320694
    Known Participant
    December 26, 2018
    Do you think Adobe might waive my annual fee until I'm able to use the latest version?,, 
    T
    True Photo
    Known Participant
    December 23, 2018
    We all know, that W 10 causes many problems, one gets crazy. But this time it's not Microsoft, it's CC 2019 - Macs have the same or similar problems and older version of CC work perfectly. 
    I hope the promised update leads back to the traditional prefect quality - please test it first with photographers doing their daily work!
    R
    richardv93320694
    Known Participant
    December 22, 2018
    Windows 10, so do I !!
    D
    DMEEPhD
    Known Participant
    December 22, 2018
    My MacPro has 128GB of RAM, and LR 8 will gobble up as much as 85GB when doing nothing.  I too have to run Memory Clean 3 around 10/day, but only when LR is running.  Otherwise, no issues.

    LR has memory leakage, plain and simple.  And the more RAM available to grab, it will do so with impunity.
    F
    FeedbackCommunityMember
    Inspiring
    December 22, 2018
    PS-16GB RAM is, sadly, no longer enough! I have a 16GB iMac, and have to run Memory Clean like 10 times/day, even with every other app closed! https://fiplab.com/apps/memory-clean-for-mac
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