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Inspiring
Oct 25, 2020 3:16 PM UTC
Released

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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166 replies

J HudAuthor
Inspiring
Nov 3, 2020 3:31 PM UTC

@rafsax  Adobe told me their solution right now was to roll back to the last version.  Not an option for me.  I have also discovered that when building a slide show, music cannot be added.  Again something new since this update.  So as far as I am concerned, the answer is no, there are no solutions yet.

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Participant
Nov 3, 2020 3:26 PM UTC

@Rikk any updates?  this has been going on for awhile.

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Participant
Nov 3, 2020 3:25 PM UTC

any updates or solutions.  

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Legend
Nov 2, 2020 12:44 AM UTC

Works as expected on my Windows 10 machine.

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Steve Gandy
Inspiring
Nov 1, 2020 11:56 PM UTC

I can't get the Email Photo... from the File Menu command to work. See the error message in my screenshot. Thanks in advance for any ideas.

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Steve GandyPhotographer - Instructor stevegandy.com/photography
Rextilleon
Inspiring
Oct 31, 2020 8:43 PM UTC

@joe_hudspeth yes Joe, but at least they didn't make you jump through hoops before admitting that the only answer was to roll back.  I wont roll back, but I'm might roll off the Adobe platform.

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J HudAuthor
Inspiring
Oct 31, 2020 2:19 PM UTC

After being on a chat with an Adobe person, their solution was to roll back to the previous version.  I told them that that was not an option,  So, they either don't care, or don't have the fix yet figured out.  Seems to be a lot of us with this same problem, so hopefully they will come up with a solution.  Until then.................Adobe has closed the Customer Care case.

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Participating Frequently
Oct 31, 2020 8:31 AM UTC

@Rikk , the same problem, hope you solve the problem soon! Jan Harm

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Participating Frequently
Oct 30, 2020 8:39 PM UTC

Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

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Participating Frequently
Oct 30, 2020 8:38 PM UTC

Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

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