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Inspiring
October 25, 2020

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

  • October 25, 2020
  • 166 replies
  • 5374 views

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

This topic has been closed for replies.

166 replies

Inspiring
October 30, 2020

Hi, I'm also having the same issue after updating to LR 10.0.

Participating Frequently
October 30, 2020

@lancejI  I have a problem embedding photos on a PC, running Windows 10.  It will not embed in a gmail account.  I can choose Outlook Mail and it works, but only as an attachment.

Inspiring
October 30, 2020

Same here!  Updated 2 days ago and get exact message when exporting to email.  Using Lightroom classic. 

Rextilleon
Inspiring
October 30, 2020

Interesting--although on some of the other LR Forums it seems to be more of a universal issue.  

Participating Frequently
October 30, 2020

Hello,

There are also some great people on Kelby One community who have been trying to help me it appears to be only Apple related ? Is everyone on here who is having a problem on a Mac?

“Unfortunately, it does seem to be a Mac only bug as it relates to sending via email from LrC. I can reproduce Lance’s issue on my Mac.”

Rextilleon
Inspiring
October 29, 2020

We most hope that Adobe, in their infinite wisdom sees this a something worth repairing.  

Participating Frequently
October 29, 2020

If you use a Mac select "Apple" .

On next screen you can select the server you want to use.

I was able to send mail.

But, issue certainly needs to be fixed ASAP.

Participating Frequently
October 29, 2020

I have exactly the same issue on my Mac.

Participating Frequently
October 29, 2020

@Rikk 

Why not let everyone know  instead of people  spending so much wasted time and effort trying to solve for it with solutions that do not work . I don't see this issue being  published anywhere else on your blogs or websites won't more and more people  soon have this issue?

J HudAuthor
Inspiring
October 29, 2020

@Rikk there are a lot of us and we hope you can get it fixed right away.