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Inspiring
October 25, 2020

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

  • October 25, 2020
  • 166 replies
  • 5374 views

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

This topic has been closed for replies.

166 replies

Rextilleon
Inspiring
October 29, 2020

Thanks but it's impossible to see what you are doing or just what your point is.  Anyway you can make a link so we can see the video in full size. 

Inspiring
October 29, 2020

La solution :et même vous choisirez la taille de l'image !

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
Rikk Flohr_Photography
Community Manager
October 29, 2020

The Lightroom Classic team has identified the issue and is working on a fix to be included in a future release. 

Make sure you are hitting the [Like] button so we an identify how many of you are facing this issue. 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 29, 2020

my issue stated with the latest up date a few days ago.  When I launched following the update it said it needed to modify my catalog and since then I have had the email issue.

Participating Frequently
October 29, 2020

@david_mintzer   how do i do that david? 

Participating Frequently
October 29, 2020

michael,i tried sending the photo direct to my new outlook account and still got same message

Rextilleon
Inspiring
October 29, 2020

Best thing to do is wait for the update/or revert to previous version until the update comes out. 

Participating Frequently
October 29, 2020

cheers michael but my outlook email address is the same as my main address. i only have an outlook email as my phone email system is pants,lol

unless i set up a new outlook account???

sorry but im really not tech minded

darren

Participant
October 29, 2020

When trying to e-mail a picture from Lightroom Classic the file is processed but then simply does not launch Apple Mail; the file just disappears. This was working perfectly until the latest upgrade. Incidentally, Photoshop 2021 when using 'share' performs this function without error.

Participant
October 29, 2020

Lightroom Classic prepares a file for e-mail but then does not launch Apple Mail; the file just disappears. This was working perfectly before the latest upgrade of the software. For your information Photoshop 2021, when using 'share', performs this function without error. This is very frustrating as I am / was sharing files via e-mail on a daily basis.