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J
J Hud
Inspiring
October 25, 2020

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

  • October 25, 2020
  • 166 replies
  • 5374 views

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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    166 replies

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    M
    mjbart
    Participating Frequently
    October 29, 2020

    Same issue with a gmail email export.  If I email using Outlook it works, but I cannot embed photos just attach

    Rextilleon
    Rextilleon
    Inspiring
    October 28, 2020

    This is what happens with Monopoly.  In the past, Adobe thoroughly beta-tested releases but that ended.   Just hate to see people waste their time going through the elaborate charade I had to deal with over the last two days.   I will keep you guys posted as to what if anything I hear.  

    F
    FeedbackCommunityMember
    Inspiring
    October 28, 2020

    Thanks a lot David, saves me tons of time, reverting with grinding teeth 😉

    L
    Lance5EA5
    Participating Frequently
    October 28, 2020

    You would think Adobe  might want to jump on the forum and help out , instead they have David  troubleshooting for everyone for free. :-]

    LR 10.0  dazzled on the main stage but a big  bust at home. 

    Rextilleon
    Rextilleon
    Inspiring
    October 28, 2020

    Dont bother calling Adobe Technical help.  Did absolutely no good and even with a follow up today they just had me repeat things that in no way solve the problem

    D
    darrenk24151212
    Participating Frequently
    October 28, 2020

    exactly the same issue happened to me.i can no longer export to email.same error message  internal error has occured ?:0: attempt to index failed  "font" (a nil value)

    this has only happened since installing the new update ( v10.0) 

    as above,running windows 10

    L
    Lance5EA5
    Participating Frequently
    October 28, 2020

    David hi,

    Thanks so much I will try this  now, really appreciate it very much .

    Rextilleon
    Rextilleon
    Inspiring
    October 28, 2020

    Yes you can--Access in Creative Cloud--has a list of previous versions just install. Actually this is what they are suggesting over at Adobe. 

    L
    Lance5EA5
    Participating Frequently
    October 28, 2020

    I do not think you can revert to older version once it updated to newer one, if you know how would appreciate knowing .

    Thanks 

    Rextilleon
    Rextilleon
    Inspiring
    October 28, 2020

    It's a bug in the program.  Nothing will fix it until the engineers get out a new version.  Best thing is to revert back to the previous version that worked.  

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