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Inspiring
Oct 25, 2020 3:16 PM UTC
Released

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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166 replies

Known Participant
Dec 11, 2020 2:54 AM UTC

I was finally able to use this feature again with the latest update. Thank you Adobe for fixing this at last.

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Known Participant
Dec 10, 2020 3:17 PM UTC

Great news to see this fixed.  Thank you!

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Participating Frequently
Dec 10, 2020 10:03 AM UTC

Finally I can send pictures directly from Lightroom Classic by my Gmail account again. The only thing I had to do was to create a password for the Lightroom Classic app in my Gmail account. Pfff......

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TheDigitalDog
Inspiring
Dec 8, 2020 5:54 PM UTC

*santi_lopez_photography It is incredible that the problem was spotted one month ago and haven't got to a solution, hope they fix it soon.

It is fixed now (update 10.1).

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Rextilleon
Inspiring
Dec 8, 2020 5:47 PM UTC

Okay--logged out of Creative Cloud--logged back in and the update was there.  Thanks to all. 

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Inspiring
Dec 8, 2020 5:26 PM UTC

@Rick I have already updated Lightroom and it works, thank you!!!

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johnrellis
Legend
Dec 8, 2020 5:17 PM UTC

Log out and back in to the Creative Cloud desktop app. That sometimes causes updates to appear.

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Rextilleon
Inspiring
Dec 8, 2020 5:10 PM UTC

Can't update here in eastern US either.  

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Victoria Bampton LR Queen
Community Expert
Community Expert
Dec 8, 2020 3:34 PM UTC

@Michael Bartkoski go to the updates tab > ... menu and check for updates. That should give it a bump start, they're rolled out slowly around the world to avoid crashing the servers.

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Victoria - The Lightroom Queen
Participating Frequently
Dec 8, 2020 3:05 PM UTC

Not to me.  When I go to Lightroom and click updates it still shows 10.0 and says up to date in Creative Cloud for Lightroom Classic

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