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Inspiring
October 25, 2020

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

  • October 25, 2020
  • 166 replies
  • 5369 views

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

This topic has been closed for replies.

166 replies

Rikk Flohr_Photography
Community Manager
December 8, 2020

Fortunately the actual information is a little better than what you told. The fix was released last night. 

Rikk Flohr: Adobe Photography Org
Rick Spaulding -
Legend
December 8, 2020

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Inspiring
December 7, 2020

It is incredible that the problem was spotted one month ago and haven't got to a solution, hope they fix it soon.

Known Participant
December 7, 2020

Pattycake -  you may need to go to system preferences and add extension to share file.  On macOS -
Your operating system preferences determine the actual list of services appearing in the Share panel. You can tweak these preferences. For example, on macOS, add/remove services to the Share panel by tweaking System Preferences > Extensions > Share Menu. See this Apple documentation pagefor more information.

Rextilleon
Inspiring
December 3, 2020

Thanks!  That's kind of what the guy said to me on the phone.  He said at the EARLIEST--end of Dec.

johnrellis
Legend
December 3, 2020

In general, Adobe releases a new version of LR about every two months:

The past five releases came after exactly 63 days each. If 10.1 keeps to that pattern, it would get released on 12/22.  Of course, Adobe might decide to break that pattern -- they rarely say ahead of time. (I have no inside information.)

Rextilleon
Inspiring
December 2, 2020

I guess so---he said the EARLIEST---which is a very broad term--could be anytime. 

Victoria Bampton LR Queen
Community Expert
Community Expert
December 2, 2020

@david_mintzer Adobe doesn't share their release dates in advance, so it sounds like support guy was taking a guess on dates. I wouldn't read too much into his comments.

Victoria - The Lightroom Queen
Participant
December 2, 2020

Yeah, that’s not a fix for me, but glad it worked for you. 

Inspiring
December 2, 2020

@thejosiah I was not able to use my current catalog but I was able to use my old one.