P: (Europe) Map Module not showing a Map

 Using another user is not an option for me, too!  I am more than disappointed that Adobe does not consider it necessary to fix the bug.

In Version 15.0 map ist still not working. It's frustrating. Nobody cares about it. Using another user is not an option for me.

@gérardb74531905, "Using another user, on the same machine, the same catalog: it works."

Thanks for confirming that. Several users have now reported that workaround helps.

Bonsoir, le module carte ne fonctionne pas sous win 11. En passant par un autre utilisateur, sur la même machine, le même catalogue : il fonctionne. Il fonctionne également sur un pc portable. L'origine du bug ne doit pas être très difficile à trouver. Adobe ne semble pas interessé par les relontées des utilisateurs européens. 

Mes échanges avec les supports Microsof tet Adobe n'ont rien donné. Cela fait 10 mois que je subis ce dysfonctionnement.

Hello,
This problem has been occurring for many users recently - usually it is because Lightroom loses the connection to the map servers (Google Maps / Mapbox).

Please try the following:

1. Close and restart Lightroom.
2. In the preferences under “Performance,” briefly deactivate the “Use graphics processor” option , then reactivate it.
3. If that doesn't help, log out of Adobe Creative Cloud and log back in.

Some users also report that the map module works automatically again after a day so it seems to be a server-side issue.

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See here for how to add a new Windows user accout:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32 

When you get to this dialog:

click "I don't have this person's sign-in information" to create a local account, not a "Microsoft" account.

Then log out and login to that new account. Create a test catalog with a few photos and see if you can use the Map module.

@akuaba: "After much tinkering, I have it working but only with version 14.1."

What were the results of creating a new local user on your computer and logging into that? 

After much tinkering, I have it working but only with version 14.1. It may be there's a couple of versions ahead that it works but too tedious. It'll do for now but shame this isn't sorted in latestest update. Thank you all. 

I have been unable to get map module to work for some time - months, a year. I have finally dedicated some time to this and have done everything recomended, short of use a different computer. I have reset preferences, played with firewalls and set up new catalogues. I have closed it on Library and re-opened it to switch to Maps. Nothing. The screen remains greyed out. Once, after clearing cache, I got a map for a few seconds but no tags. Another time a message briefly said LR couldn't connect to servers. Internet is good and Google maps works just fine on a browser. Below is a past of the system details. I am fully up to date with my subscription. Please help. Thank you. R

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 1.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 28.0%
Power Source: Battery
Built-in memory: 16247.4 MB
Dedicated GPU memory used by Lightroom: 133.2MB / 128.0MB (104%)
Real memory available to Lightroom: 16247.4 MB
Real memory used by Lightroom: 1545.3 MB (9.5%)
Virtual memory used by Lightroom: 1586.8 MB
GDI objects count: 708
USER objects count: 2667
Process handles count: 2620
Memory cache size: 1378.1MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 175MB / 8123MB (2%)
Camera Raw real memory: 193MB / 16247MB (1%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:1378.1MB, n:0.0MB

U-main: 78.0MB

System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3200 pixels
Displays: 1) 3200x1800
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 615 (27.20.100.9664)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Auto (S4_0)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Richard Stümpfle\Desktop\Test Catalogue 25\Test Catalogue 25.lrcat
Settings Folder: C:\Users\Richard Stümpfle\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) LogiOptions
4) Merge Titles

Config.lua flags:

Adapter #1: Vendor : 8086
Device : 591c
Subsystem : 77a1028
Revision : 2
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers/Headphones (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 615
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 27.20.100.9664
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 27.20.100.9664
GPUDeviceEnabled: false
OGLEnabled: true
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