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P: (Europe) Map Module not showing a Map

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Hallo,

trotz aktueller Version 14.2 funktioniert bei mir in LightroomClassic seit mehreren Tagen das Kartenmodul nicht. Ich bitte um Hilfe bzw. Aufklärung!

Windows

Pinned Reply By johnrellis

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@hans_onepicture Whether the map display works or not could depend on the username (user) in the Windows account. My Windows username contains an umlaut ("ü").

Excellent discovery! I tested 8 diacritical marks and 1 ligature in Windows account usernames, and some worked and some didn’t. This explains why the bug reports mostly came from the same European countries, with a few from South America and other countries.

So the workaround is to create a username without any diacritical marks.

Looking at the Unicode representations, all of the problem-causing diacritical marks have code points starting with U+00, while the non-problematic marks and ligatures don’t:

It’s pretty clear that some software component invoked by the Map module has a bug in its handling of Unicode strings. Given that similar bugs haven’t cropped up in other parts of LR, this strongly suggests the problem is somewhere in the third-party components such as the Google Maps JSON library. I think that library caches map data in hidden folders inside C:\Users\<username>\AppData, and the caching could be getting tripped up by the bug in the Unicode handling.

As of some months ago, Adobe hadn’t updated that component -- it was many years out-of-date. And the engineer who originally wrote that part of LR is likely long gone from the team.

Tested on LR 16.0 / Windows 11 running in the US region with US English.

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Marc26494349xnzf

Participating Frequently

Bonjour Joachim, comme indiqué plus haut, crée sur ton ordinateur une nouvelle session avec un nouveau compte dans Windows 10 ou 11 et tu retrouveras toutes le fonctionnalitées de Lighroom Classic même dans sa dernière version. Bien sûr Adobe aurait dû résoudre ce problème rencontré par certaines sessions de Windows, mais rien ne vaut le sytème D. Pour créer une nouvelle session avec un nouveau compte, recherche sur le net si tu ne sais pas faire. ! Tiens nous au courant de ton résultat ça aidera tout le monde.

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Joachim Reichert

Participant

Je le même problème. Ce n'est pas seulement un problème du module carte, c'est un problème de l'acess au adobe servers. La synchronisation avec Lihtroom mobel ne fonctionne pas non plus

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gérardb74531905

Participating Frequently

Bonjour Raph-Oh, effectivement en passant par un autre utilisateur, le module carte semble fonctionner. Je suis sur la version LRC 14.5.1. Adobe met du temps à nous aider. Depuis 6 mois, je suis en difficulté alors que cela marche sur un portable.

Cordialement

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Marc26494349xnzf

Participating Frequently

Bonjour Ralf-Oh, merci pour cette solution qui fonctionne également parfaitement pour moi, même la recherche avec le nom des lieux fonctionne alors que dans la version 14.1.1 elle ne fonctionne pas. Dorénavant ce compte sera dédié exclusivement au travail sur Lightroom classic et évitera l'installation et la désinstallation des différentes versions. Il serait tout de même temps qu'Adobe résolve ce problème mais cela semble insurmontable !?

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johnrellis

Legend

@Ralf_Oh�, thanks for the additional information. There must be some setting or cached file specific to the original Microsoft user that got left behind when you moved to the new local user, though you tried deleting the most obvious ones (preferences and LR's cached files).

But it's good you've found a (painful) workaround -- that could help others.

I doubt that Adobe will prioritize this bug -- there are lots of other Map bugs outstanding.

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Ralf_Oh�

Participant

Hi John,
thank you for your reply and your questions. Please see my answers below.

1) Yes I could open my existing catalog. Everything works as with my original user. Since it is located below "c:\users\public\" there are also no problems with access rights.
2) My original user is a "Microsoft user".
3) No, it's not synced with OneDrive.
4) I executed the steps, but the map module still does not work with my original user. With the new user it is working.

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johnrellis

Legend

@Ralf_Oh�: "I created a new local user on Windows 11 and opened my existing catalog. This allowed the map module to work under version 14.5.1. Unfortunately, it still doesn't work with my default user."

Excellent.

There is all sorts of per-user data squirrelled away by LR, and creating a new user effectively resets all that per-user data. To help others and perhaps spur Adobe to track this down (we can always hope), it would be good if you could provide some more information:

1. Were you able to open your existing catalog from the new user, or did you have to create a new catalog?

2. Was the original user a "Microsoft" user that simultaneously signs you in to all the Microsoft services? Microsoft pushes you into creating such a user when you first initialize your computer (I don't know the precise terminology.)

3. Was the catalog path you published above being synced by One Drive?

C:\Users\Public\Lightroom\Lightroom Catalog\

Creating a new local user would have disabled any One Drive syncing. (Microsoft unwisely automatically enables One Drive syncing for "Microsoft" users but not local users.)

4. While logged in as the original user, do Edit > Preferences > General, hold down Alt, and click Reset All Preferences And Relaunch. In addition to resetting preferences, that will clear cached data, including all the Chromimum Embedded Framework (CEF) map data cached by the Map module. Does the map module now work?

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Ralf_Oh�

Participant

I have found an other workaround.
I created a new local user on Windows 11 and opened my existing catalog. This allowed the map module to work under version 14.5.1. Unfortunately, it still doesn't work with my default user.

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Ralf_Oh�

Participant

As alerady posted above, version 14.1.1 works, but the newer don't.

Lightroom Classic-Version: 14.1.1 [ 202412150940-551fb044 ]

Lizenz: Creative Cloud

Spracheinstellung: de

Betriebssystem: Windows 11 - Business Edition

Version: 11.0.26100

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 12

Prozessorgeschwindigkeit: 3,5GHz

SQLite-Version: 3.36.0

CPU-Auslastung: 0,0%

Stromquelle: Angeschlossen

Integrierter Speicher: 32718,9 MB

Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1620,7MB / 4039,8MB (40%)

Für Lightroom verfügbarer phys. Speicher: 32718,9 MB

Von Lightroom verwendeter phys. Speicher: 4729,3 MB (14,4%)

Von Lightroom verwendeter virtueller Speicher: 6891,2 MB

Anzahl GDI-Objekte: 1254

Anzahl BENUTZER-Objekte: 3906

Anzahl Prozess-Handles: 6994

Cache-Speichergröße: 0,0MB

Interne Camera Raw-Version: 17.1 [ 2098 ]

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 372MB / 16359MB (2%)

Physischer Speicher in Camera Raw: -4287MB / 32718MB (-13%)

Cache1:

NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:

m:0,0MB, n:0,0MB

U-main: 108,0MB

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Standardvorschaugröße: 1440 Pixel

Monitore/Anzeigegeräte: 1) 1920x1200

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

DirectX: Radeon RX 570 Series (31.0.21921.1000)

Anfangsstatus: GPU wird standardmäßig für die Bildverarbeitung unterstützt

Benutzerpräferenz: Automatisch

HDR in Bibliothek aktivieren: AUS

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic

Bibliothekspfad: C:\Users\Public\Lightroom\Lightroom Catalog\Lightroom Catalog-2-v13-3.lrcat

Einstellungen-Ordner: C:\Users\Ralf Görlach\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:

1) AdobeStock

2) Flickr

Config.lua-Flags:

Adapter Nr. 1: Anbieter : 1002

Gerät : 67df

Subsystem : 341b1462

Version : ef

Grafikspeicher : 4039

Adapter Nr. 2: Anbieter : 1414

Gerät : 8c

Subsystem : 0

Version : 0

Grafikspeicher : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Lautsprecher (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 8

GL_ACCUM_BLUE_BITS: 8

GL_ACCUM_GREEN_BITS: 8

GL_ACCUM_RED_BITS: 8

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 32

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Radeon RX 570 Series

GL_SHADING_LANGUAGE_VERSION: 4.60

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.6.0 Compatibility Profile Context 24.9.1.240813

GPUDeviceEnabled: false

OGLEnabled: true

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Ralf_Oh�

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Version 14.1.1 is the last version in which the map module works. The map module doesn't work for me in versions 14.2 - 14.5.

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