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Participating Frequently
Feb 18, 2025 10:38 AM UTC
Investigating

P: (Europe) Map Module not showing a Map

Hallo,

 

trotz aktueller Version 14.2 funktioniert bei mir in LightroomClassic seit mehreren Tagen das Kartenmodul nicht. Ich bitte um Hilfe bzw. Aufklärung!

Pinned Reply By johnrellis

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​@hans_onepicture Whether the map display works or not could depend on the username (user) in the Windows account. My Windows username contains an umlaut ("ü"). 

 

Excellent discovery! I tested 8 diacritical marks and 1 ligature in Windows account usernames, and some worked and some didn’t. This explains why the bug reports mostly came from the same European countries, with a few from South America and other countries.

 

So the workaround is to create a username without any diacritical marks.

 

Looking at the Unicode representations, all of the problem-causing diacritical marks have code points starting with U+00, while the non-problematic marks and ligatures don’t:

 

 

It’s pretty clear that some software component invoked by the Map module has a bug in its handling of Unicode strings. Given that similar bugs haven’t cropped up in other parts of LR, this strongly suggests the problem is somewhere in the third-party components such as the Google Maps JSON library.  I think that library caches map data in hidden folders inside C:\Users\<username>\AppData, and the caching could be getting tripped up by the bug in the Unicode handling.

 

As of some months ago, Adobe hadn’t updated that component -- it was many years out-of-date.  And the engineer who originally wrote that part of LR is likely long gone from the team.

 

Tested on LR 16.0 / Windows 11 running in the US region with US English.

 

 

 

 

162 replies

Participant
Aug 13, 2025 9:00 PM UTC

Não estou conseguindo acessar o módulo mapa.
Aparece a seguinte mensagem: (NÃO FOI POSSÍVEL CONECTAR-SE AOS SERVIDORES DA ADOBE. O MÓDULO MAPA NÃO FUNCIONARÁ.)
Alguém pode ajudar?

 

 

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dj_paige
Legend
Aug 13, 2025 9:21 PM UTC

The simplest solution is to go to the Library Module (Press G), then shut down Lightroom Classic, then re-open Lightroom Classic, and the map module should work.

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Participant
Aug 13, 2025 9:24 PM UTC

Não funciona.

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Marc26494349xnzf
Participating Frequently
Aug 1, 2025 7:23 AM UTC

Ok merci jhonrellis, mais pourquoi seulement les versions postérieures à la 14.1.1 sont affectées, il s'agit bien là d'une modification/ajout qui intervient à partir de la version 14.2 ? 

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johnrellis
Legend
Jul 31, 2025 2:38 PM UTC

@14252677: "how can you explain that the bug affects some computers and not others?"

 

It doesn't affect most users -- if it did, we'd see a lot more complaints here. The most likely explanation given the evidence so far is that there's a race condition in the Map module code, behavior that is dependent on the exact timing of other asynchronous events (e.g. network packets arriving, when other internal activities in LR complete, etc.).  I've demonstrated that one trigger is the slower arrival of responses from Google's map servers, but there may be others.

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Participating Frequently
Jul 31, 2025 2:06 PM UTC

Bonjour; comment expliquer que le bug touche certains ordinateurs et pas le autres?

Amov

calement

Clément

 

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gérardb74531905
Participating Frequently
Jul 25, 2025 3:09 PM UTC

Peut-etre une piste : https://github.com/astuder/lightroom-map-fix/tree/master

Sous Win nécessite Ressource Hacker et Python. Je suis parvenu à l'ultime étape, c'est-à-dire enregistrement de ma clé API mais ne sait pas enregistrer le fichier **.lua.bin Comme rien d'autre n'est proposé, la modification du fichier location.lrmodule  semble une piste cohérente.

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johnrellis
Legend
Jul 23, 2025 5:46 PM UTC

@Søren31201286hx6q: "how can Adope leave a bug like this hanging?"

 

There have been a number of bugs in the Map module left unfixed for years. When the Lightroom Cloud was introduced and "Lightroom" renamed to "Lightroom Classic" (LR Classic 7), Adobe stated publicly that they would focus their LR Classic efforts on Develop and image quality, and they've been true to their word, leaving Map, Slideshow, Book, and Web galleries mostly unsupported.

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Marc26494349xnzf
Participating Frequently
Jul 23, 2025 7:58 AM UTC

Bonjour, la seule solution c'est de revenir à la version 14.1, ce qui désinstalle la dernière version 14.4, géolocaliser ses images, même si la recherche des lieux est-elle aussi bugée (utiliser Google Earth ou Maps pour ce faire), puis désinstaller la 14.1 pour réinstaller la dernier version 14.4 et cela à chaque fois ! Bravo Adobe pour le flux de travail très performant depuis le début de l'année 2025...ça roupille chez vous depuis tout ce temps ?

 

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Participant
Jul 22, 2025 1:26 PM UTC

Issue: After updating to Windows 11 and Lightroom Classic 14.4, the map module i blank (empty grey screeen). Both when i select a geo-tagget photo, and when i search for a specific location. In the latter case the "search"-spinner shows for a few seconds and the display an empty result.

Expected behaviour: Geo-tagget photos should be shown their location (not a grey screen). Searches for geographic locations should highlight that location (not a grey screen). 

OS: Windows 11 Home, Version: 24H2, Build: 26100.4652

Lightroom Version: 14.4

Camera Canon 90D

Notes:

I have already triede the following to resolve the issue:

  • Restart Lightroom from the Library-module
  • Update alle graphics drivers
  • Checked firewalls
  • Verified that i can access google-maps services 
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Community Expert
Jul 22, 2025 1:44 PM UTC

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Do you have also tried to reboot (cold boot) your PC?

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
gérardb74531905
Participating Frequently
Jul 11, 2025 2:42 PM UTC

Même problème depuis 6 mois avec le PC bureau pas sur le PC portable.  3 contacts avec Adobe. Dernier contact avec Adobe dit que cela vient de Microsoft. Contact avec Microsoft dit que sur ma machien tout est normal en particulier Google Maps et qu'il y a un bug avec LRC. Technique de la patate chaude.

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Known Participant
Jul 12, 2025 9:16 AM UTC

Bonjour,

Je viens d'installer Lightroom Classic (v14.4)  sur un PC portable et Maps fonctionne.

Sur mon PC de bureau Lightroom Classic (v14.2), Maps ne fonctionne pas. Impossible de vérifier avec v14.4 que je n'arrive pas à installer car message indiquant "pas de connexion aux serveurs Adobe"... autre souci que je n'arrive pas à résoudre... ( https://community.adobe.com/t5/lightroom-classic-discussions/d%C3%A9sinstaller-et-r%C3%A9installer-lightroom-classic-et-creative-cloud/m-p/15411952 )

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gérardb74531905
Participating Frequently
Jul 12, 2025 10:29 AM UTC

Même situation pour mon installation   Adobe propose de revenir à une version antérieure. Pour ma part m'ont dit que c'était 1 pb Microsoft. Microsoft a examiné ma machine et dit qu'il y a 1 bug sur LRC. 

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Participating Frequently
Jul 8, 2025 11:19 AM UTC

Hallo, das kann ich leider genauso bestätigen! Hallo, das kann ich leider genauso bestätigen! 

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