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Inspiring
May 15, 2019

P: Issues exporting photos to a Network Drive

  • May 15, 2019
  • 150 replies
  • 2981 views

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

This topic has been closed for replies.

150 replies

yvondaigle
Inspiring
May 17, 2019
For me it does not work on both, PC and NAS. Work only on original directory files.
Participant
May 17, 2019
Victoria, From further testing, the issue appears to be with folder permissions. The windows user account I use has full control over the target folder but 'Everyone' is limited to List, Read & Execute and Read. Changing 'Everyone' to 'Full control', then Lr 8.3.1 does not display the write protected error and successfully creates the image files. I do not recommend changing the folder access permissions for 'Everyone' as a solution to the writable issue. The way Lr is acting would lead me to look at the Lr code related to accessing folders to make sure the code is using the logged in user account and not a general account for the access. Running Lr as the administrator also encounters the writable error which should not happen. BTW, the writable error does not occur when I export to the pictures folder on the PC hard drive. The writable error occurs when using the NAS mapped drive.
Participating Frequently
May 17, 2019
I did the reset - the problem the same
Participating Frequently
May 17, 2019
I didn't do a full reset. I tried restoring the export settings to default, somewhere in the settings menu to no avail.
Rikk Flohr_Photography
Community Manager
May 17, 2019
Greetings all,

We are still struggling to reproduce this issue on our test machines and Victoria has graciously attempted to repro as well. We have an issue logged with engineering and are tracking this trying to find a repro case so we can get a fix in your hands quickly. 

One thing I've noticed here is that no one has mentioned resetting preferences. Normally preference issues are a one-off type of thing but in the absence of reproducible steps I am going to ask that you try a reset of your preference file and see if something shakes loose.  If it works - great, if not, we've checked a box on the troubleshooting chart and look elsewhere for the source of the issue. 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Are you able to export normally after resetting the preferences?
Rikk Flohr: Adobe Photography Org
Participating Frequently
May 17, 2019
My computer has a SSD as C:, an old fasioned HD as D:, and a network drive on Z:

I tried creating a new folder under Z:, and LR 8.3 still refuses to export.

It was able to export to a folder under 😧
Inspiring
May 17, 2019
Nope, tried that. I have tried selecting a different file from the little down arrow.I tried reselecting the folder completely. I shut down Lightroom and my laptop completely. The Specific Folder option is what appears to be failing me.
Victoria Bampton LR Queen
Community Expert
Community Expert
May 17, 2019
If you were to manual select that folder (rather than it being the previous folder), does that work? That could be just the clue we need.
Victoria - The Lightroom Queen
Inspiring
May 17, 2019
It isn’t a preset. It was the previous folder that I had exported to via the Choose button This method of exporting worked on all other versions of Lightroom until this version. I now follow the work around method to export after spending a lot of time thinking that my hard drives had suddenly become read only. I tried to export to multiple drives and my desktop using my normal method and got the failure notice.
Victoria Bampton LR Queen
Community Expert
Community Expert
May 17, 2019
A really long shot, but how are you selecting that folder path? For example, is that a preset? Or are you selecting it from the pop-up? Or are you clicking the Choose button?
Victoria - The Lightroom Queen