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FeedbackCommunityMember
Inspiring
May 15, 2019

P: Issues exporting photos to a Network Drive

  • May 15, 2019
  • 150 replies
  • 2981 views

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

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    150 replies

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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    May 16, 2019
    I'm trying to reproduce this on both Windows 10 and macOS 10.14 with no joy. There has to be a specific detail that we're not getting. Can we get screenshots of your export dialog settings when this occurs please? That might offer some clues.
    Victoria - The Lightroom Queen
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 16, 2019
    Windows 10 has some issues on remapped Picture folders not working correctly. If you reset to your default Picture folder, then restart your computer, then repoint your Pictures folder to the previously mapped location, it should help. 
    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 16, 2019
    While the engineering team works on a solution, I wanted to point out this help doc which contains a potential workaround for the issue: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

    As soon as we have updated information we will be posting it to this thread. 

    Make sure you hit the [Me-Too] button at the top so we can have an accurate impact of this bug. 

    Thanks!
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 16, 2019
    I have received a message from Adobe confirming that this is a bug and that they are working on a solution.


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    maryh19600613
    Inspiring
    May 16, 2019
    Ditto. I can't export to my either my internal hard drive or an external hard drive on a Windows 10 system after updating to the new version yesterday. I've checked through diskpart that the externals are all read write. I can export if I choose select folder later.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 16, 2019
    this also affected Windows 10 HOME. Unable to export into the users folder "Pictures" These folders are of course remapped folders which could be causing issues with the redirector and LR. Wish they would test this stuff before releasing it. To get something like this wrong is major.
    99jon
    99jon
    Legend
    May 16, 2019

    It was reported on this forum thread that if the destination in the export dialog (Export to) is set to desktop or choose later it seems to work. Maybe this is a workaround until a bug fix is available.

    https://forums.adobe.com/thread/2622582


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    FeedbackCommunityMemberAuthor
    Inspiring
    May 16, 2019
    I am also having this issue, also using windows 10. as mentioned above saving to C drive seems to be working for the interim.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 16, 2019
    I have also had this exact issue and spent 2 hours trying to fix updating permissions with no luck. Glad I found this
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    May 16, 2019
    Same problem with me, using Windows 10. I used several publishing routines to "publish" smart collections on our office LAN server. It worked fine with Lightroom 8.2.1.
    Since Lightroom 8.3 writing-access to the office LAN server was denied when trying to export or publish to/on the server. Downgrading back to Lightroom 8.2.1 solved the problem.
    Would be great to be informed when the bug is solved.
    Thanks, Hannes (Germany)
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