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P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

Forum|Forum|2 years ago
April 2, 2023
144 replies
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This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

macOS

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Andreas29710925mack

Participating Frequently

From my POV it's a shame. 😞 This problem affects all users with an iMac 202X and the AMD Radeon 5700 (Pro/XT) card and still nothing happens. For how long do we have to wait until this bug is solved, Adobe?

S

SweetPeaPhotog

Participating Frequently

I have been wondering if going to an rx6000 series would work

johnrellis

Legend

"there is STILL a bug with Lightroom Classic masking if you're using an Intel Mac."

All the reports about Macs in this thread are for the AMD 5700 graphics processors. I just tested LR 12.3 and 12.5 on my old Macbook Pro (2019, 15", Intel Core i9, AMD Radeon Pro Vega 20 4 GB, Mac OS 13.2.1), and People masking works correctly.

Given the lack of similar reports here about Intel Macs with other graphics processors, it's likely the problem is a bug in the RX 5700 driver. It's a four-year-old chip, and though AMD hasn't officially moved it to "legacy support", they may not be paying much attention to driver bugs for older chips.

M

michelegranja

Known Participant

I don’t think calling it a blanket Intel thing is technically accurate though. I have a 2008-ish MacBook that runs on an Intel processor that I haven’t updated the oS on (still running on Sur) and all the masking works perfectly on that. This all started when I updated to the current oS (can’t think of the name at the moment and I’m on my phone) on my 2020 iMac. I DO think there’s an Intel component but everyone I have seen comment details has said it’s a 2020 or later Intel thing. I know that doesn’t solve the problem but I think it’s important to be as specific as possible cause they’re clearly stumped.

adriandavidpayne

Known Participant

New Update! Same Problem! Same Subscription Price!

adriandavidpayne

Known Participant

3 Updates later and there is STILL a bug with Lightroom Classic masking if you're using an Intel Mac. It is unusable STILL. If there is more than one person in the photo, face detect DOES NOT WORK! It worked 3 versions ago. I'm still paying the subscription price. I would like a Statement, or a Rebate!

Frustrated!!!

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michelegranja

Known Participant

It’s been since early April for me (CameraRaw is my concern, not LR, but it’s the same issue) and there’s been MULTIPLE updates w no success. They just keep suggesting we set up a time to remotely access my computer again which I’m NOT allowing because last time they did that, the chick didn’t even know it was a known issue - I found this thread after wasting 2 hours accomplishing nothing but her completely resetting ALL Adobe products on my computer. They also keep asking me to share RAW files which I won’t do bc it’s not my files - my ~2008 MacBook still running on Sur masks all the same files perfectly. It’s super frustrating.