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Califdan2
Inspiring
Jun 16, 2017 8:03 PM UTC
Released

P: Map module keeps flashing "map offline" when it's not

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287 replies

Rikk Flohr-Retired
Adobe Employee
Aug 7, 2017 1:43 PM UTC
@1545203 Bloggs, you need to update to Lightroom 6.12. 
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Rikk Flohr: Adobe Photography Org
Inspiring
Aug 6, 2017 12:39 PM UTC
I have this problem with 6.10 under OS X 10.12.6
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alanterra
Inspiring
Aug 4, 2017 3:55 PM UTC
I suspect that Adobe is just as frustrated by this as you are — but, for better or worse, their staff don't tend to rant on this discussion forum.
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Inspiring
Aug 3, 2017 4:52 PM UTC
Rikk Flohr:  What is a Lightroom 5.7.1 PAYING CUSTOMER supposed to do about this bug in Lightroom?
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Rikk Flohr-Retired
Adobe Employee
Aug 2, 2017 8:01 PM UTC
If you are still having this problem, please go to Help>System Info... and copy and paste the Lightroom version number found there. 

Additionally attach a screen capture showing the issue as you are seeing it. With these we can go to the engineering team for evaluation. 

Most users are reporting this fixed and if it isn't for you we will need additional information. 
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Rikk Flohr: Adobe Photography Org
Participating Frequently
Aug 2, 2017 7:15 PM UTC
This is a bug.  Even the peons who use Lightroom 5.7 deserve a fix, not just an "update" for CC users. Does Adobe even care?
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Participating Frequently
Aug 2, 2017 6:59 PM UTC
Still having this problem .. anybody listening?
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Rikk Flohr-Retired
Adobe Employee
Aug 2, 2017 2:24 PM UTC
Michael, 

Use the Adobe Creative Cloud app to update Lightroom. If the update doesn't show as available after refreshing the app [Ctrl/Cmd+[Alt/Opt]+[R]. Use the CC App to uninstall Lightroom, restart, and then use the app to reinstall Lightroom. 

Afterwards, follow these instructions to serialize your Lightroom version from the CC trial that is showing: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html
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Rikk Flohr: Adobe Photography Org
Participant
Aug 2, 2017 10:40 AM UTC
Why can't I update LR to fix this problem? I have a standalone version v6.3, but it tells me I need CC to do the update. However a few months ago I was asked to do an update and there was no problem with that. Help please!
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Participant
Aug 2, 2017 10:36 AM UTC
I have a stand alone version. When I try update it says I need CC version. However a few months ago I was asked to update and it let me, so why can't I update now?
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