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JSAbrahamson
Participant
Nov 7, 2022 11:28 AM UTC
Released

P: Print Module, Page Set Up Crashes Lightroom Classic V 12.0.1

Good day. I ran across this issue yesterday, 6 Nov, and I'm not sure who (Adobe, Apple, Epson) is responsible for t/s and fix- it is frustrating. Simple to explain - fixing is another issure entirely.

 

I'm using a 16" 2019, Intel MacBook Pro w/32Gb Ram. I upgraded to MacOS Ventura and Lightroom Classic v12.0.1.  Going into Print Module and trying to select Page Set Up crashes Lightroom. I tried restarting the computer, resetting LR Preferences and turning off GPU Acceleration to no avail. 

Do the LR Print Module, Page Set Up and Printer Settings, pull their input from the printer manufacturer drivers? Again, I'm not sure who is responsible or even how to go about troubleshooting/fixing. Any help/advise would be appreciated. Thanks in advance.

I have two projects for customers in work - I should have known better than to upgrade this soon.

 

 

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    feargalq@gmail.com
    Participant
    Feb 28, 2023 1:42 PM UTC

    Hi Guys, over last few weeks in LRC, when in print module, if I press the "Page Setupo" tab, LRC closes immediately and I get the usual error message asking me if I want to send report which I have done. I uninstalled and reinstalled LRC and the problem persists. I am using a Mac. Is this something anyone has experienced, is it somethging I have unwittingly changed in settings etc or does anyone have a solution to the ptoblem. Thanks in anticippation FQ

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    tinplater
    Known Participant
    Feb 23, 2023 7:23 PM UTC
    Of course it's Adobe responsibility to fix their product.  really amazing this has dragged on for months with no resolution.  Since it does work with my older catalog, it is clear it can be fixed, get on with it!  Can you imagine trying to promote Lightroom but have to offer the caveat that you may not be able to use the print module?!!!
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      Philippec
      Philippec
      Participating Frequently
      Feb 23, 2023 7:17 PM UTC

      It's their job for making it work for all their loyal paying customers … 

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      TheDigitalDog
      TheDigitalDog
      Inspiring
      Feb 23, 2023 7:13 PM UTC

      "It happens with multiple printer manufacturers, with multiple versions of Mac OS, … "

       

      For some, not others (myself included). Hence, the reason this is so darn hard to track down. Let alone 'fix'. 

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      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Philippec
      Philippec
      Participating Frequently
      Feb 23, 2023 7:05 PM UTC

      It happens with multiple printer manufacturers, with multiple versions of Mac OS, … 
      It's the duty of the software compamy, Adobe in this case, to proper manage error handling. 

      I started developping softwares in 1985. 

      Hi Adobe, I'm paying for a software wich is not doing a part of what's advertised to do. Any commercial gesture from your side ? 

      Kind Regards. 

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      Philippec
      Philippec
      Participating Frequently
      Feb 23, 2023 7:00 PM UTC

      Click "Page Setup" and it crashes … no video needed !

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      tinplater
      Known Participant
      Feb 21, 2023 7:31 PM UTC
      Since I have been using an old catalog I've had no further problems. Working as it should with Ventura 13.2
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      Pattyoboe
      Pattyoboe
      Known Participant
      Feb 21, 2023 5:07 AM UTC

      Oh ... I forgot to mention that the crash I just had on page setup was on my laptop. NOT using an external hard drive. Sorry I forgot about that tidbit of info.

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      Pattyoboe
      Pattyoboe
      Known Participant
      Feb 20, 2023 11:39 PM UTC

      I read elsewhere that LR was crashing when using Ventura if we were using an external hard drive. Did I misread? Misunderstand? Something? 

      In any case, I just tried using Page Setup again, being the hopeful person that I am. The minute I tried to make my own paper size LR crashed. I realize it's an OS issue, according to Mr. Flohr. But I'm wondering if Apple will do anything about this or if Adobe needs to change something to made it all work. 

      Clueless in San Jose. (Referring to me, not Adobe. I hope.)

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      philpion
      philpion
      Participating Frequently
      Feb 15, 2023 6:01 PM UTC

      Not really a promise, just wishful thinking on my part.

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