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Known Participant
Apr 25, 2015 8:33 PM UTC
Released

P: Random white images when exporting or publishing

I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.

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150 replies

Participating Frequently
Jun 2, 2015 8:18 PM UTC
Hi Rikk

Glad someone is reading and thanks

Windows 7 64 bit
Jpeg
watermark
image amount seems not to matter I had it occur with 10 the problem is sporadic with no pattern
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Rikk Flohr-Retired
Adobe Employee
Jun 2, 2015 8:15 PM UTC
After reading through this thread and thus far being unable to duplicate (in spite of over 3000 exported images in a couple dozen batches) this issue I need to ask the following. Are all of those on this thread, having this issue:

Using Windows 8 or later?
Exporting as JPEG?
Using a watermark?
Uploading many images >50?

If any one of these is not true, let us know.
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Rikk Flohr: Adobe Photography Org
Participating Frequently
Jun 2, 2015 8:14 PM UTC
lets hope so because at the moment this problem is really annoying even considered loading up my old version and cancelling CC
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Participating Frequently
Jun 2, 2015 8:13 PM UTC
They don't need to find bugs, the forums are full of them. If they could fix the bugs, people would not complain on the forums. If Adobe could care for customers, we could call/email them about bugs... but that's not the case.

They don't even do a follow-up on this bug. The developer are probably too busy writing mobile stuff to make it works (or maybe they don't know how to fix it?)

Adobe don't care for their customers; only for the money of their customers.
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Victoria Bampton LR Queen
Community Expert
Community Expert
Jun 2, 2015 8:12 PM UTC
They got an initial update out a few weeks ago to address the immediate critical bugs. Updates are usually 2-4 months apart - nothing happens quickly in huge corporations. I'd expect to see another update released before too long.
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Victoria - The Lightroom Queen
Participating Frequently
Jun 2, 2015 8:10 PM UTC
I have LR and PS as part of the CC plan and suffer this miss firing problem and at the moment really cheesed off with Adobe for not even acknowledging the problem
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Participating Frequently
Jun 2, 2015 8:07 PM UTC
Well if they are finding and fixing the bugs I have had no updates yet ?
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Victoria Bampton LR Queen
Community Expert
Community Expert
Jun 2, 2015 8:01 PM UTC
They're busy finding and fixing the bugs. There's another related thread a couple of threads back where they replied saying they were checking into export problems though.
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Victoria - The Lightroom Queen
Participating Frequently
Jun 2, 2015 7:49 PM UTC
It would we reassurring but I think they are too busy counting the money they make from the new subscription model $$$$ 🙂 No time to correct bugs and they don't even care. Try to contact them to report a bug. Would you buy a car again knowing that the car has problem and the company don't want you to show up at their garage to get it fixed?
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Known Participant
Jun 2, 2015 7:46 PM UTC
Posting a link to this discussion on Twitter / facebook might raise the profile of this problem.
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