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Known Participant
April 25, 2015

P: Random white images when exporting or publishing

  • April 25, 2015
  • 150 replies
  • 3794 views

I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.

This topic has been closed for replies.

150 replies

Inspiring
May 25, 2015
I also have this problem. Random blank images but the thumbnail is fine. Really disappointing to search through 600 wedding photos to find every blank image!

I'll try the workaround to export without a watermark.
Participating Frequently
May 24, 2015
Spot on Nuff said we pay our money and we except it deliver like it did
Participating Frequently
May 24, 2015
I have the same problem only after loading LR CC 2015
I have used different versions of lightroom with the same workflow and no problems ever encountered so why on 2015

Its completely random I am using no other programmes just load to lr add watermark and export then you get random watermarked white blank files but you can see the pic in a thumb nail open it then goes white

PITA
ssprengel
Inspiring
May 21, 2015
You may be describing two unrelated issues happening to your exports.

The files-cannot-be-read could be a simple permissions problem, but also occurs if another process is also trying to manipulate (or read) the file at the same time LR is doing something with it. This has been reported if the export folder is a local dropbox folder as well as if the folder is being "watched" by Bridge. This is less a bug in LR and more of a user-created situation where two processes are interfering with each other (or there is a permissions problem).

The white exports are due to the watermark and a bug in LR6. LR 5.0 beta had the same problem some years ago. Hopefully Adobe can fix this one quickly as it's been reported many times since LR 6 came out. A workaround would be to not watermark during the export and use another product afterwards. I don't have anything free to recommend, but if you also have PS as part of the CC Photography Plan, then there may be a script somewhere that can do watermarks.
Participant
May 21, 2015
My wife and I are both also having this problem on two different systems, but it also happened in LR 5.7. When we batch export, we sometimes (but not always) get the white thumbnail and/or white image. Sometimes the thumbnail is correct, but the file is white when opened.

It doesn't seem to matter if it's a single batch export or simultaneous batch exports:

Exporting one folder at a time, each about 500 images:
"Export Results" says 3 files "could not be opened", but I was able to individually export them.
8 images were blank (logo on white). All 8 exported correctly when individually exported.

Simultaneous export of two folders, each about 500 images:
"Export Results" says 5 files "could not be opened", but I was able to individually export them.
10 images were blank (logo on white). All 10 exported correctly when individually exported.

The files which "can't be opened" or export as white are scattered throughout the folders being exported.

It's really troubling that the thumbnails sometimes show the image, and that this problem has appeared for quite a while.

How many of us actually want to open each file to know if the export worked? When we don't check each file, we end up uploading a lot of blank images to an online gallery - very unprofessional looking.

What makes the export problem additionally difficult is when files are renamed on export. (We rename by groups and sequence number within the sporting event to make it easier for the clients.) It makes it very difficult to go back and locate the file which needs to be re-exported.

Really, I don't care about facial recognition, mapping, or other "bells and whistles". Exporting is core functionality that I do care about.
ssprengel
Inspiring
May 13, 2015
Someone at Adobe supposedly reads each thread here, at least initially, so even though you cannot get a personal interaction with someone from Adobe now 18 days after the thread was started, that doesn't mean no one at Adobe has seen this. I'd guess someone has submitted a bug internally, already. Hopefully they will be able to fix it by the next release, especially since the same issue happened at the beginning of the LR 5 release phase.
Known Participant
May 13, 2015
CORRECTION. When exporting the entire batch for the 2nd time, with watermarking turned back on, 3 images where all white, 2 of these were the same as the 1st time, but 1 was a different image.
Participating Frequently
May 13, 2015
Same behavior here... I hope Adobe will get this fixed. I tried to contact support but it does not seems to be an option... Pay for the software and get bugs and no support. Great business model! 🙂
Participating Frequently
May 13, 2015
Thanks for the feedback David!
Known Participant
May 13, 2015
I don't have ImageMagick but get the same problem.