Known Participant

P: v14.5 Lightroom has encountered problems reading this photo | Round circle ‘!’ warning on Images

Forum|Forum|8 months ago
August 13, 2025
81 replies
7641 views

OS: Windows 11
LrC VERSION: 14.5

A couple of days ago I upgrade to v14.5.
As for every update, I regurlay empty cache, optimise catalog, remove all previews and generate new standard ones (also, I wanted to test how was was the new option to use GPU for generating previews).
Never had a problem with this workflow.
After previews generation process was completed (1h 30m for 29.000 files, 23.000 jpegs and 6.000 raws) I got an error: for 21 RAWs the preview could not be generated. Looking in the catalog at those files, I realised they have an exclamation mark on a dark circle: this is not the missing photo mark. If I click on the exclamation mark, I see error "Lightroom has encountered problems reading this photo, you are not allowed to edit this image. "

Yet, I can still enter develop module and edit the photos without any problem: the editing history is there, I can zoom in at 100% (generating the 1:1 preview), I can change sliders, export... Everything... (PS: I do not use smart previews).

The 21 problematic photos are in different folders and have different dates.
The files can be opened by any other program, including Fast raw Viewer.

For a couple of problematic photos, I tried deleting the photos from file explorer, and the square light missing photo question mark replaced the round dark question mark.
I restored the files from three sources:
1- the original file
2- a backup from a second HD
3- a backup from Amazon Photos

In all three cases above the black round exclamation mark came back: this should prove that it's not a problem of corrupted files, I instead believe it's an issue in LrC.

Windows

Show previous replies

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Giovanni StotoAuthor

Known Participant

@nikunj.m I have already sent all info to Anshul via a shared folder: do you need it again?
Do we have a feedbackl from Adobe?

Anshul_Saini

Community Manager

Thanks again for sending the logs and the new screen recording, @Giovanni Stoto. I’ve received them and shared them with the product team.

I’ve also merged similar community reports into this primary bug thread to keep everything streamlined. This way, updates from the team and feedback from other users will be collected in one place so that you won’t miss anything.

The bug has already been logged and is under investigation. The additional repro steps, videos, and details you (and others here) are providing are extremely helpful for engineering, so please continue sharing them. The more system details, repro steps, recordings, files, and logs we can gather, the better it will help the team narrow this down.

We’ll post updates here as soon as we have new information from the product team.

Thanks for your patience and collaboration!

Best,

Anshul Saini

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Giovanni StotoAuthor

Known Participant

@Anshul_Saini in the same folder already shared with you via Dm I have just added a new screen recording (D.mp4) where you can see on a specific photo that the problem is a specific bruch in a mask: you can see how removing that brush makes the ! disappear, and re-adding (by going back in history) will male the ! re-appear again.

In addition you will also notice a couple of new problems the new version is giving:

- sometimes when closing the app, it won't run again: I need to go into activities management where one of the 3-4 LrC provessed is "suspended" and terminate it. At the end of the video you will also notice that instead LrC opens with a blank screen and remain stuck there.

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remov_b4_flight

Known Participant

Hi moderator, please attach this my post LrC 14.5 import Jpegs .

It seems same issue.

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Giovanni StotoAuthor

Known Participant

@Anshul_Saini logs uploaded in the same folder sent via DM

Bob321

Known Participant

I confirm that the problem persists in version 14.5.1.
Some of these photos cannot be exported!
I need to work, so I have to revert to version 14.4 (Camera Raw 17.4).
Everything seems OK in this 14.4 version.

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Giovanni StotoAuthor

Known Participant

I confirm the sluggish UI as well

A

andre29143016m9nk

Participating Frequently

I am also seeing the same problem. Had to revert to a previous version so I could work with LR again.
Adding to the problem described, the interface has slowed down immensly and many times the mask's overlay won't show even though it is set to "show always" and pressing the O shortcut won't do anything either.

Anshul_Saini

Community Manager

Updating Status

I

iTomDean

Participant

14.5.1 has the same bug

Anshul_Saini

Community Manager

Hi @Giovanni Stoto, @iTomDean, and @shayb68441784,

Thank you again for the detailed testing and examples. I’ve logged this issue with the product team so engineering can investigate further. I wasn’t able to reproduce the problem on my end, but I’ve attached all the details you’ve shared so far to the bug report.

To help the team isolate the root cause, could you please collect and share logs from your system after reproducing the issue? Here’s how:

Steps to Collect Logs

Close Lightroom Classic if currently opened.
Launch Lightroom Classic again.
Reproduce the issue.
Close Lightroom Classic immediately after closing the issue/ error modal appears.

On Windows

Lightroom log: %appdata%\Adobe\Lightroom\
Camera Raw logs: C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\

On macOS

Lightroom log: ~/Library/Application Support/Adobe/Lightroom/
Camera Raw logs: ~/Library/Application Support/Adobe/Camera Raw/Logs/

Note: Log files will have names like:

Adobe Photoshop Lightroom Classic Log Latest v0.txt

Adobe Photoshop Lightroom Classic Log Latest v1.txt

lrc_console.log (be careful not to confuse with lrcc_console.log under Lightroom CC)

You can upload these logs via DM (or a secure link), and I’ll ensure they’re attached directly to the bug report for engineering.

Best,

Anshul Saini

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david48lindsay

Inspiring

Lightroom Classis 14.5.1

I import all my files as Canon CR3.

I do all the processing I wish to do in Develop.

I then export the photos converting them to maximum size JPG.

I then import the finished JPG files which I continue to Keyword etc.

Everything is done on a day by day basis.

Over the past couple of weeks the very first photo in the JPG Import corrupts.

I then have to delete it, reexport it from CR3 and reimport it. The single JPG import works then fine.

Is there a cache I need to clear or something. I have been using Lightroom for around 10 years now, always in this same manner so I don't know what is wrong. I have changed nothing.