P: (Android 14) Blue or Negative Images

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Hi,

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version?

Can you help? 😊

Thanks.

Mike

Android

P

positive_helper9697

Participant

I am not using android i lost m phone in a taxi in Greece 2 days ago so trying to set up my Apple tablet

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Rikk Flohr-Retired

Customers are reporting fixed in the 9.1.1 Update.

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Rikk Flohr: Adobe Photography Org

M

Mike WaldvogelAuthor

Participating Frequently

It's no longer necessary, just update the App 😁

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M

Mike WaldvogelAuthor

Participating Frequently

Thanks. Now I got the update and the issue is fixed 👍

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D

Dean34364826x2sg

Participant

Okay, I sussed it!

On Google pixel, first enable developer mode by going to settings>about phone> scroll all the way to the bottom and tap "build number" 7 times. You'll then need to enter your security pin

Then, go back into settings>system and you'll see developer options

Scroll down and toggle on "disable HW overlays"

Done!!!

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J

Javier34262241dkpe

Participating Frequently

Thanks Adobe. Version 9.1.1 fixes the problem with lightroom. Tested on my Google Pixel 8Pro.

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Bethany34345332ys2d

Participant

Currently having the same problem. It is something to do with the Google Pixel 8 pro settings and the Lightroom Settings interfering with one another. I thought it might be the new ai setting on the phone but that doesn't seem to be it so hopefully when Lightroom or the Pixel releses their next update the problem will be solved.

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