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Participating Frequently
November 12, 2023

P: (Android 14) Blue or Negative Images

  • November 12, 2023
  • 127 replies
  • 16613 views

Hi,  

 

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

 

Thanks.

Mike

127 replies

Rikk Flohr-Retired
Adobe Employee
December 18, 2023

Please update to Lightroom Mobile for Android version 9.1.1 as soon as it is available in your App Store (note - it may take a few days to appear). 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
Participant
December 18, 2023

This worked for me. 

jane-e
Community Expert
Community Expert
December 18, 2023

 

@akash33221327lxyc wrote: I don't see any thread or comment which says this issue has been acknowledged.

 

See the pinned reply at the top of the page from @Rikk Flohr: Photography where he added the bug number. Also, note that the Status is "Investigating". They are asking for more information.

 

 

 

EDIT: The status has changed from Investigating to Started. Rikk will update this thread.

 

 

Jane

Forum volunteer

Participant
December 18, 2023

This did not work for me:

 

"Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on)."

 

Participating Frequently
December 18, 2023

I don't see any thread or comment which says this issue has been acknowledged.

 

Such a bad customer support

Participant
December 18, 2023

Looks like a bunch of people, including myself, are having the same issue.  1 thing I did find for a temporary fix, is if you rotate the phone horizontally, the picture dooes not turn blue.  Let me know if this works for you.  I'm trying to spread the word

Participant
December 18, 2023

That worked, thank you. Pixel 8 Pro here. 

 

Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on).

 

Fixes the issues immediately. 

Participant
December 18, 2023

How do you tap build number?

rickfans
Participant
December 18, 2023

This works! Thank you. Tap Build Number 3 times until you are a Developer. Search for Disable Hardware Overlay

Participating Frequently
December 18, 2023

Hi, ja ich hab das Verhalten seit Anfang November... Bisher ist nichts passiert. 

quote

Hi,  

 

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

 

Thanks.

Mike


By @Mike Waldvogel