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Participating Frequently
Nov 12, 2023 7:20 PM UTC
Released

P: (Android 14) Blue or Negative Images

Hi,  

 

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

 

Thanks.

Mike

127 replies

Rikk Flohr-Retired
Adobe Employee
Dec 18, 2023 5:33 PM UTC

Please update to Lightroom Mobile for Android version 9.1.1 as soon as it is available in your App Store (note - it may take a few days to appear). 

Thank you for your patience. 

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Rikk Flohr: Adobe Photography Org
Participant
Dec 18, 2023 4:44 PM UTC

This worked for me. 

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jane-e
Community Expert
Community Expert
Dec 18, 2023 4:39 PM UTC

 

@akash33221327lxyc wrote: I don't see any thread or comment which says this issue has been acknowledged.

 

See the pinned reply at the top of the page from @Rikk Flohr: Photography where he added the bug number. Also, note that the Status is "Investigating". They are asking for more information.

 

 

 

EDIT: The status has changed from Investigating to Started. Rikk will update this thread.

 

 

Jane

Forum volunteer

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Participant
Dec 18, 2023 4:22 PM UTC

This did not work for me:

 

"Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on)."

 

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Participating Frequently
Dec 18, 2023 4:19 PM UTC

I don't see any thread or comment which says this issue has been acknowledged.

 

Such a bad customer support

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Participant
Dec 18, 2023 4:08 PM UTC

Looks like a bunch of people, including myself, are having the same issue.  1 thing I did find for a temporary fix, is if you rotate the phone horizontally, the picture dooes not turn blue.  Let me know if this works for you.  I'm trying to spread the word

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Participant
Dec 18, 2023 3:54 PM UTC

That worked, thank you. Pixel 8 Pro here. 

 

Enable Developer Options on your phone (search Google on how to do this), and select the 'Disable HW Overlay' option (toggle it on).

 

Fixes the issues immediately. 

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Participant
Dec 18, 2023 3:42 PM UTC

How do you tap build number?

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rickfans
Participant
Dec 18, 2023 3:33 PM UTC

This works! Thank you. Tap Build Number 3 times until you are a Developer. Search for Disable Hardware Overlay

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Participating Frequently
Dec 18, 2023 3:10 PM UTC

Hi, ja ich hab das Verhalten seit Anfang November... Bisher ist nichts passiert. 

quote

Hi,  

 

Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening.

Is it possible that's a feature of the free version? 

Can you help? 😊

 

Thanks.

Mike


By @Mike Waldvogel

 

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