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pcaff
Participating Frequently
August 20, 2023

P: (Android) Lightroom mobile 8.5 crashes on entering edit

  • August 20, 2023
  • 24 replies
  • 3974 views

Hello, I am using the recent 8.50 Lightroom update, and it is continually crashing on 2 different Android devices. Is anyone else having the same issue?

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    24 replies

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    R
    Roger29038087hi71
    Participant
    August 28, 2023

    Thanks Rikk. I noticed an update earlier and now seems to be working ok, from a brief use of the app. Thanks for sorting. 

    Juat a query re the ios system. I am thinking of moving across. Are there plans to allow edit buttons to appear when display is rotated, as they do on Android? Currently it just shows image and have to rotate back to vertical to get edit buttons.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 28, 2023

    A fix for this issue was released today - LrM (Android version 8.5.1). 

    Note: It make take a few days before it shows up in the Google Play store on any particular device. 

    Thank you for your patience. 

    Rikk Flohr: Adobe Photography Org
      matth23208814
      matth23208814
      Participant
      August 27, 2023

      Hi, my Lightroom mobile v8.5.0 is crashing on start up with / without sync turned on following the latest update. All desktop creative cloud apps have been updated. Any thoughts? 

        P
        Perrin2626798598cq
        Participant
        August 26, 2023

        Same here like everyone else on my s21 ultra. By reading other people posts, it seems overwhelmingly the case for samsung phones 🙂

        1
        1983とも
        Participant
        August 25, 2023

        いつも便利に使っておりますが、今回のアップデートでフリーズが多発しており、現像作業が進まず困っております。

        当方 Redmi note pro 5G(Android)を使用しております。

        サブスクリプションで月々支払いしておりますので、快適にサービスを利用できればと思いますので対応していただけますでしょうか?

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        August 25, 2023

        The team is planning to release a fix for this shortly. Thank you for your reports. 

        If anyone would like to try a test of the fix, it is available for verification at this address: https://opsumbuilder.ci.corp.adobe.com/view/Lightroom/job/LrAndroid-Release/577/ 

        I've advised engineering the link is invalid.  Please stand by.

        Rikk Flohr: Adobe Photography Org
          A
          Alan27852359jmdj
          Known Participant
          August 25, 2023

          Thank for your reply. I tried to do the test of the fix but the link is not recognised? Please advise.

            L
            Laetitia318865106hy1
            Participant
            August 25, 2023

            Même problème ici depuis la nouvelle mise à jour.

            L'application est quasiment inutilisable, et je paie un abonnement ! Je suis ravie 😄

              __Oliver__
              __Oliver__
              Participant
              August 25, 2023

              Ich habe den LR-Cache geleert, Android-RAM bereinigt und und das GSM neu gestartet und es funktioniert! Keine Probleme mehr!

              A
              Alan27852359jmdj
              Known Participant
              August 24, 2023

              Yes, same here. Galaxy Tab S8, again, latest version, works for a few images then screen freezes, like others have uninstall and re-installed. Very frustrating although new interface I like. Adobe, please help us poor frustrated souls!!

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                lukejstaunton
                Participant
                August 24, 2023

                Same issue here since update 8.50. Reinstalling the app, reauthenticating, and resyncing the photo library, resolves the issue temporarily before the app becomes unresponsive.

                 

                It seems to occur when viewing or switching between images in the Lightroom tab and is not limited to certain file types (it has occurred with JPG, HEIF, DNG, RAF). I would wager it is related to Adobe sync service.

                 

                I have replicated the issue across 7 devices running Android versions 10, 12 and 13.

                L
                lukejstaunton
                Participant
                August 24, 2023

                Link to a screen recording, because I deleted after uploading to Twitter/X: https://twitter.com/lukejstaunton/status/1694600984884899954?s=20

                  A
                  Alan27852359jmdj
                  Known Participant
                  August 25, 2023

                  Yep, that's exactly the same as my experience.

                  J
                  Jennifer27719997x4am
                  Participant
                  August 23, 2023

                  Installed the newest update one week ago and my lightroom has been trash ever since! I was limping through edits continually having pop ups saying lightroom isn't responding and given 3 options..close app, wait or send feedback. I've tried all, nothing worked. Now I can't edit a single image! I'm at a standstill now and it's during my busiest season! I use lightroom android on my tablet and it's version 8.5. I can't uninstall as I did that once and lost all images already uploaded. HELP!!

                    P
                    pcaffAuthor
                    Participating Frequently
                    August 23, 2023

                    You seem to be having the same problem as a number of other people.  I sent logs and screen a screen recording of what is going on, so perhaps they will fix the issue.  In the meanwhile, here are some things you can try; if you have the Windows version of Lightroom (not LR Classic), try that, it seems to be working okay for me.  If not, then move the photosyou want to edit to an album, and only edit from within an album since it only seems to be an issue if you are working from"All Photos". Let us know how you get on

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