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szlach
Participant
October 17, 2023

P: Camera profiles won't sync to cloud

  • October 17, 2023
  • 64 replies
  • 11941 views

I facing an issue with my Lightroom Cloud, where the camera profiles are not being uploaded to the cloud. I'm adding these profiles using Lightroom desktop app for Mac, however as they are not syncing, they are not available on Mobile/Web.


I've tried everything, removed, added them back, reinstalled the software, cleaned cr_cameraprofiles directory as well as completely removed the catalog and rebuilt it from the cloud. But for some reason - while they are available locally in Mac Lightroom Application, they won't upload to the cloud. After installing them, the sync gets stuck (I guess in uploading...) sync indicator keeps spinning, but nothing happens. .Pausing/resuming sync, won't do much either. Removing the profiles stops the sync, but the problem is not solved.

 

I'm a software engineer, and it does seem obvious to me that the issue is on the server side, where those profiles are either refused or not correctly processed. I cannot however access upload logs that apparently are not produced by Lightroom and I have no ability to debug the issue myself.  Tried to look for help on the Lightroom support chat, but all they did 3 times was confirm that the issue existed and disconnect.

 

How do I move from here? Looks like I've tried everything, nothing works and I really need those profiles in my mobile app.

 

I'm using latest Lightroom version 7.0 on MacOS Sonoma.

    64 replies

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    H
    HardyB
    Participant
    November 30, 2023

    It seems that the issue has been resolved with the December update. My camera profiles are syncing properly now.

     

    Maybe you give it another try after you installed the update. Good luck!

     

     

      T
      thinkinggrey
      Participant
      November 24, 2023

      same issue on my end. I can use the lightroom app but its stuck on syncing and nothing else is being uploaded. Can't even login on the lightroom web app. On the web, its just gets stuck on the loading bar.

        Y
        yobink
        Participant
        November 24, 2023

        Additionally, only the plugins installed at the time of the downgrade synched. Ones I have added since downgrading will not synch. Super frustrating. 

          P
          Pursewarden
          Participating Frequently
          November 23, 2023

          Yes, problem persists after the last update. 

          Good to vent here, but is someone even listening?

            Christian_Drost
            Christian_Drost
            Participating Frequently
            November 23, 2023

            Still no infos from Adobe.....

              Y
              yobink
              Participant
              November 21, 2023

              Same issue for me, had to downgrade to get Cobalt profiles to synch. Is there any update from Adobe? I hate to be having to use an old version just for things to work.

                M
                Michael22003299xi88
                Participating Frequently
                November 9, 2023

                @szlach Just kidding, your approach of deleting the cloud library worked; looks like it just took some time for things to sync up, but I have access to the profiles on mobile now. Cheers!

                  M
                  Michael22003299xi88
                  Participating Frequently
                  November 9, 2023

                  @szlachThanks for the tips, unfortuantely I tried both approaches you mentioned & no dice – 

                   

                  - Deleted all of the camera profiles in cr_cameraprofiles, still stuck & can't import 

                  - Deleted Lightroom Library.lrlibrary, restarted, and get the same "already imported" message trying to re-import those profiles. 

                   

                  I wonder if some of the profiles made it to the cloud and some didn't – I'll try importing them individually. This is all on 6.5 BTW. 

                    T
                    TOWFIQ22273696fw3s
                    Known Participant
                    November 9, 2023

                    @apf102 I would try the way @szlach described first, to avoid deleting the entire library. If that doesn't work, here is what I did. NOTE: It is easier if you have your photos you want synced in an album/s in Lightroom Classic so this way, you just resync them after deletion.

                    I have a lot of synced photos so the whole process took me overnight. My process:

                     

                    Delete Lightroom CC Desktop local files > Uninstall Lightroom CC Desktop v7.0 and all instances of Lightroom Mobile > Go to Lightroom Web and delete Lighroom cloud library > Start syncing albums from Lightrom Desktop > Install lightroom CC Desktop v6.5 > Import Presets and Profiles > Check Lightroom Web for presets and profiles while images are still syncing (Profiles and Presets should sync pretty quick and show up on the web).

                     

                    Everything seemed to work fine after that. I have just kept v6.5 until they fix this issue,

                     

                    Hope this helps!

                      apf102
                      apf102
                      Known Participant
                      November 9, 2023
                      I was really hoping to avoid the complete deletion of my cloud profiles,
                      but if its the only way I guess I will.

                      When you did this, did the reinstalled LR 6.5 pull the profiles from your
                      Classic installation?

                      --
                      Email: apf102@googlemail.com
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