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S
szlach
Participant
October 17, 2023

P: Camera profiles won't sync to cloud

  • October 17, 2023
  • 64 replies
  • 11941 views

I facing an issue with my Lightroom Cloud, where the camera profiles are not being uploaded to the cloud. I'm adding these profiles using Lightroom desktop app for Mac, however as they are not syncing, they are not available on Mobile/Web.


I've tried everything, removed, added them back, reinstalled the software, cleaned cr_cameraprofiles directory as well as completely removed the catalog and rebuilt it from the cloud. But for some reason - while they are available locally in Mac Lightroom Application, they won't upload to the cloud. After installing them, the sync gets stuck (I guess in uploading...) sync indicator keeps spinning, but nothing happens. .Pausing/resuming sync, won't do much either. Removing the profiles stops the sync, but the problem is not solved.

 

I'm a software engineer, and it does seem obvious to me that the issue is on the server side, where those profiles are either refused or not correctly processed. I cannot however access upload logs that apparently are not produced by Lightroom and I have no ability to debug the issue myself.  Tried to look for help on the Lightroom support chat, but all they did 3 times was confirm that the issue existed and disconnect.

 

How do I move from here? Looks like I've tried everything, nothing works and I really need those profiles in my mobile app.

 

I'm using latest Lightroom version 7.0 on MacOS Sonoma.

    64 replies

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    Merak75
    Merak75
    Participating Frequently
    November 3, 2023

    I definetly cannot replicate this with any of the Cobalt color  profiles. Do you mind sharing wtiht me one of the B&W Elite profiles so I can replicate his? I  could also then write to Cobalt.

      Merak75
      Merak75
      Participating Frequently
      November 3, 2023

      Yes, all DCP.

        T
        TOWFIQ22273696fw3s
        Known Participant
        November 3, 2023

        @Merak75 Thank you very much, I will try that once I am home today. Were your profiles also in DCP file format? Because xmp seems to work fine, but DCPs don't

          P
          Pursewarden
          Participating Frequently
          November 3, 2023

          Also, this might help. 

          Let's say I start up with a fresh import raw file in the desktop LR.  

          I apply a Cobalt BW profile there. 

          The image syncs to LR Mobile, I open it there 

          I change exposure to +1 on LR Mobile

          The photo resets to the import profile. (I've explained this). 

          The weird part is if I check in "versions", you can see the BW version there, but returning to it will undo the exposure +1 and the bw profile (clicking the Undo arrow only undoes the exposure change). 

          See the images:

           

           

            P
            Pursewarden
            Participating Frequently
            November 3, 2023

            Yes, I have many others. All the color profiles work fine (Kodachrome, Portra, . The only ones that reset like that are the BW packs; the Classic Elite BW Pack and the Monochrom Typ 246.

              Merak75
              Merak75
              Participating Frequently
              November 3, 2023

              Note, I did have to apply a profile to a picture in LR and that picture synced up. That is when the Cobalt profiles showed up in Lr Mobile.

                Merak75
                Merak75
                Participating Frequently
                November 3, 2023

                That is the only Profile Pack I don't have from Cobalt. But all my other ones are working fine. They all have "2.1" in the filke names and I did not have to chnge the names to import into Lr.

                  P
                  Pursewarden
                  Participating Frequently
                  November 3, 2023

                  Hi

                  My issue with Cobalt profiles is different (and I don't have Android to change the profile names or import them directly).

                  I get no message of "missing profile" and the only profiles that don't work are the new "Elite BW profiles".

                  They show on LR Mobile, but as I've explained before on this thread, once I edit any setting in the photo, the profile reverts to the color default that photo had on import.

                  Was this what you were experiencing?

                    Merak75
                    Merak75
                    Participating Frequently
                    November 3, 2023

                    Yes, all the profiles showed up in  LR Mobile v9.0.

                    I uninstalled Lr 7 through the Creative Cloud app. Then went to reinstall nut clicked the 3 dots next to the app in Creative Cloud and chose other versions. see pic:

                      T
                      TOWFIQ22273696fw3s
                      Known Participant
                      November 3, 2023

                      @Merak75 Hi Merak, how did you downgrade to LR v6.5 by the way? I wanted to try this as well but LR forces you to update.

                      Did the profiles show up on your iPhone that has the latest LR Mobile v9.0?

                       

                      Thanks,

                      Towfiq

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