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szlach
Participant
October 17, 2023

P: Camera profiles won't sync to cloud

  • October 17, 2023
  • 64 replies
  • 11941 views

I facing an issue with my Lightroom Cloud, where the camera profiles are not being uploaded to the cloud. I'm adding these profiles using Lightroom desktop app for Mac, however as they are not syncing, they are not available on Mobile/Web.


I've tried everything, removed, added them back, reinstalled the software, cleaned cr_cameraprofiles directory as well as completely removed the catalog and rebuilt it from the cloud. But for some reason - while they are available locally in Mac Lightroom Application, they won't upload to the cloud. After installing them, the sync gets stuck (I guess in uploading...) sync indicator keeps spinning, but nothing happens. .Pausing/resuming sync, won't do much either. Removing the profiles stops the sync, but the problem is not solved.

 

I'm a software engineer, and it does seem obvious to me that the issue is on the server side, where those profiles are either refused or not correctly processed. I cannot however access upload logs that apparently are not produced by Lightroom and I have no ability to debug the issue myself.  Tried to look for help on the Lightroom support chat, but all they did 3 times was confirm that the issue existed and disconnect.

 

How do I move from here? Looks like I've tried everything, nothing works and I really need those profiles in my mobile app.

 

I'm using latest Lightroom version 7.0 on MacOS Sonoma.

    64 replies

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    H
    HarryHamburg
    Participating Frequently
    October 31, 2023

    Exactly the same issue here. Older profiles are working, but if I try add any new profiles they don't sync. I'm using the latest lightroom cc on Mac and mobile. Trying to sync cobalt profiles.

     

    I've tried:

    • deleting the profiles from lightroom and re importing
    • Deleting the profile files files from inside lightroom on my MacBook and reimporting
    • Uninstalling and reinstalling lightroom and reimporting
    • Doing all the above steps on my Mac mini to see if it was my MacBook 
    • Deleting and reinstalling lightroom mobile

     

    Nothing works.

      T
      timothynarg
      Participant
      October 30, 2023

      Same thing profiles won't sync

        Merak75
        Merak75
        Participating Frequently
        October 30, 2023

        I am having the exact same issue.

          P
          Pursewarden
          Participating Frequently
          October 28, 2023

          Now that my post was moved by a moderator to this thread. I have to differentiate my issue with others in this thread. My profiles do sync, they just are unable to "stick". This affects Cobalt BW profiles only (in my case). Even if the photo is edited on my desktop Lightroom, when the synced photo is opened on my iPhone LR, and any setting move. The profile is reset to whichever color profile was default for that photo on import. According to Cobalt, as I stated in my previous post, the issue is on Adobe's side.

            apf102
            apf102
            Known Participant
            October 28, 2023

            Having the exact same issue with PC version. Installed the Neg Lab Pro profiles (installed all of them as instructed, though there are 900mb of them!!) Trouble is I can't even delete them from Desktop because only the ones for my camera appear and there's no obvious directory where they are stored locally for sync.

             

            they work fine on the local pc though. 

              apf102
              apf102
              Known Participant
              October 28, 2023

              Hi. Teari mg my hair out again with Lightroom.

               

              I use LR classic and LR for iPad at the moment. I've started doing film and slide conversions for which I use Negative Lab Pro and linear profiles in Classic

               

              I followed instructions to add these profiles to the iPad 

              1) install LR desktop

              2) import profiles into LR desktop

              3) allow profiles to sync

               

               

              I added all the camera profiles last night. They are available in LR Desktop but they still have not appeared in LR Web or LR IPad. The Desktop app says it is syncing but it has been doing that for 12 hours!! The internet is working on my PC.

               

              Now have no idea what to do as there is not even a way to easily remove the profiles I added and retry as I can only see the ones relevant to the camera I was using at the time.

               

              Any help much appreciated as this is driving me insane!!

                Christian_Drost
                Christian_Drost
                Participating Frequently
                October 26, 2023

                Hey there,

                 

                i work with a custom made Calibrite ColorChecker in Lightroom CC and Lightroom Mobile.

                To get a faster workflow i also use Lightroom for Ipad/Iphone, but the ColorChecker Camera Profile is missing on both devices and i always get a error message for the missing profile.

                 

                What is the solution to get these custom profiles synced into Lightroom for Ipad/Iphone.

                Re-installing the app does not work.

                 

                 

                  K
                  kyleh17842814
                  Participant
                  October 24, 2023

                  Having the same issue with Calibrite Colorchecker Camera Calibration to create color profiles with their color card.  They do go into LR fine but will not go to the cloud.  Worked with Adobe support on this and they said this is a known issue and it is under investigation.

                    M
                    maximilianr13865445
                    Participant
                    October 24, 2023

                    Are there any updates on this topic?I have the same issue.

                      P
                      Pursewarden
                      Participating Frequently
                      October 20, 2023

                      Just updated the LR App in my iphone. 

                      Now if I edit a photo and it has any picture profile on, after I move any item in Light (for example) it will reset the profile to import. 

                      i don't know if this is the cloud photo overriding local edits or if it's a bug. 

                      Even adjusting clarity, or highlights...anything will reset the picture profile to import. 

                      Super annoying. 

                        Geoff the kiwi
                        Community Expert
                        Geoff the kiwiCommunity Expert
                        Community Expert
                        October 20, 2023

                        Hello,

                         I can't quite follow your video .. against what you say, sorry.

                        First - which phone and iOS? I'm on 16 and can't see what is happening to you.

                        What type of file are they? Raw, etc??

                        What settings do you have for Import? In App settings Import

                         

                          P
                          Pursewarden
                          Participating Frequently
                          October 20, 2023

                          iphone 14 pro - iOS 16.7.0

                          RAW files

                          Its like this: 

                          My photos are synced through Adobe's cloud. 

                          The iphone should only download a Smart Preview 

                          If my photo is in Adobe Color at the moment, and convert it to Monochrome using any of the profiles I have installed, the moment I move any other setting (say Exposure), the photo reverts to Adobe Color. 

                          Hope this explains it better. 

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