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Participant
October 17, 2023

P: Camera profiles won't sync to cloud

  • October 17, 2023
  • 64 replies
  • 11941 views

I facing an issue with my Lightroom Cloud, where the camera profiles are not being uploaded to the cloud. I'm adding these profiles using Lightroom desktop app for Mac, however as they are not syncing, they are not available on Mobile/Web.


I've tried everything, removed, added them back, reinstalled the software, cleaned cr_cameraprofiles directory as well as completely removed the catalog and rebuilt it from the cloud. But for some reason - while they are available locally in Mac Lightroom Application, they won't upload to the cloud. After installing them, the sync gets stuck (I guess in uploading...) sync indicator keeps spinning, but nothing happens. .Pausing/resuming sync, won't do much either. Removing the profiles stops the sync, but the problem is not solved.

 

I'm a software engineer, and it does seem obvious to me that the issue is on the server side, where those profiles are either refused or not correctly processed. I cannot however access upload logs that apparently are not produced by Lightroom and I have no ability to debug the issue myself.  Tried to look for help on the Lightroom support chat, but all they did 3 times was confirm that the issue existed and disconnect.

 

How do I move from here? Looks like I've tried everything, nothing works and I really need those profiles in my mobile app.

 

I'm using latest Lightroom version 7.0 on MacOS Sonoma.

64 replies

Rikk Flohr_Photography
Community Manager
Community Manager
October 18, 2023

The support team communicated this back to the thread as well. Thanks for the report. 

Rikk Flohr: Adobe Photography Org
szlachAuthor
Participant
October 18, 2023

An update from my end. The issue only occurs in the latest versions (7.0.0 and 7.0.1). If you need profiles synced, a workaround is to add them with the previous version (6.5). I had a call today with Support Team and they've collected logs for furhter investigation so hopefully the fix is on the way.

Participant
October 17, 2023

I am having the exact same issue, with an almost identical set up. I am trying to sync Cobalt Image profiles from my Mac running Sonoma. I've used Proxyman to monitor the HTTP requests and it's the binary uploads that are failing with a reponse code of 415, Unsupported Media Type.

Rikk Flohr_Photography
Community Manager
Community Manager
October 17, 2023

I am having no difficulty syncing profiles across the ecosystem.

 

Are these DCP Profiles you've created with Adobe's DNG Profile Tool? 
Created by 3rd party software?
Purchased as part of a preset pack? 

 

My first thought is that one of your profiles is mal-formed and preventing the others from uploading.  Have you tried them one-at-a-time?

Rikk Flohr: Adobe Photography Org
szlachAuthor
Participant
October 17, 2023

I've tried to upload both 3rd party profiles (from Cobalt Image, which are reportedly working fine for others) and my own (created using XRite Color Checker). I have personally not yet tried Cobal ones, but at least XRite generated ones used to sync properly in the past for me. I've performed an experiment, removed all the profiles and tried to install XRite generated profile individually but still it didn't go througt (it keeps spinning in the sync). If you have a profile that you're sure it's working fine I can try that one too.

 

Granted XRite is pretty standard and it has been working in the past, it seems more likely it is a local issue related to my account, which is quite old and quite big (120k photos/3TB of data).

Rikk Flohr_Photography
Community Manager
Community Manager
October 17, 2023

To be clear - if you remove all profiles, the sync resolves to 0 (Synced)?

Rikk Flohr: Adobe Photography Org