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90 replies

Community Manager
December 3, 2020

@mark_hunter_965cai1ycl29o 
Please note that this issue is not a Lightroom issue, from what it looks like this is an Instagram issue.

There seems to be many reason for this error message:

  1. not authenticated accounts
  2. temporarily locked accounts (same as above but on step further)
  3. no access to photos app

In case you do run into this issue there might be two ways of getting around it once not connected to the account:

1. Verify that you are using the latest Instagram version
2. Check Photo access for Instagram app in the iOS settings
3. On newer devices - do a haptic tap on the Instagram icon in the share sheet to see if you can use Open in App.
4. restart device (last sanity check)

In any other case you might need to contact Instagram and their support.

In case you would be able to share images from other apps like e.g. Messages app to Instagram without having problems with Lightroom, then that would be something that could qualify as a Lightroom bug.

If you would have any issue, please specify iOS version, image type and let us know if you can share the same image successfully over the Photos app.

pomkiwi
Known Participant
December 3, 2020

@Ignacio_B I’m afraid the solution doesn’t work on my iPad or my iPhone.

pomkiwi
Known Participant
December 3, 2020

@Ignacio_B Instagram has had access to all photos since I installed it. 

Participant
December 3, 2020

@Ignacio_B I’ve had the same problem as Gerry for months now. All apps are up to date and phone has access to all photos for both. 

Inspiring
December 2, 2020

Yup, confirmed it has stopped working again. And I have "All Photos" set in Instagram.

...Jerry

Community Manager
December 2, 2020

Have you tried to look into the iOS Instagram app settings Photo settings?

Is it set to All Photos?

 

Thanks,

Ignacio 

Community Manager
December 2, 2020

Have you tried to look into the iOS Instagram app settings Photo settings?

Is it set to All Photos?

 

Thanks,

Ignacio 

Community Manager
December 2, 2020

I might have figured out how to solve it. 
Go to the iOS settings/Instagram and enable All Photos access for Photos.

thanks,

ignacio 

Community Manager
December 1, 2020

Have you managed to share to Instagram from any other application besides the iOS Photos app? Apps like Whatsapp also fail, which makes it hard for me to assume that it's an Lightroom only problem.

Inspiring
November 30, 2020

Lightroom to Instagranm worked fine until a couple of weeks ago.  I try to upload from LR Mobile on iOS and I get the error message "Error.  Something went wrong".  As I say, this worked well up until two weeks ago.  Please can anybody help ?  30.11.20.