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90 replies

Inspiring
December 8, 2020

I have been trying to upload photos to Instagram on my IPhone running IOS14.2 but I keep getting an error: “Error - something went wrong”. Obviously this isn’t a helpful message. 

I have the latest version of Lightroom. 

Inspiring
December 7, 2020

My workaround workflow is the same as @mark_hunter_965cai1ycl29o to be more specific (From Lightroom Synced collection):

1) Open the Creative Cloud app on my iPhone.

2) Select "LR Photos"

3) Select a photo to be shared.

4) Press "Share"

5) Select "Quick Export"

6) Select "Instagram"

7) Add a caption to the image.

😎 Select "OK"

9) Select "Share"

...Jerry

pomkiwi
Known Participant
December 7, 2020

My workflow:

Import into LR Classic on laptop as a RAW file. Process in LR Classic.

Add files to collections which are synced with Lightroom / Creative Cloud.

All files in collections can be viewed and edited in LR mobile App on iPad. Attempting to send a file to Instagram which used to work but doesn't anymore involves selecting Share To which produces a .jpg copy and then selecting one of a number of options from destination icons. I can still share with Facebook, Twitter and Flickr but not Instagram.
 

The settings under Share To: .jpg, Small (2048px), 80% image quality, no watermark, include metadata, original filename, no output sharpening. I believe these are default settings as I have not changed them

I also have the Creative Cloud App on my iPad in which I can also see all of my collections synced with Lightroom. I can share images from this application with Instagram or any other application using the Quick Export option after selecting share. If I select Download Original File from the Share menu I can't export to Instagram but can to the other programs. I see the same message: "Error. Something went wrong"

Given how everything worked well for years and has now stopped working on two occasions after upgrades to LR and / or IG I do not believe the issue is anything to do with setting on my device / account which have not been changed by me at any point.

Community Manager
December 7, 2020

Exactly how do you share over Creative Cloud as well as over Lightroom?
E.g. file type being exported, from which camera - dimensions, watermarks or not etc.

Does it mean that you can share to any other application from Lightroom?

It would help a lot to know the settings you use in Share to... or Export As...
Note that the Share to... settings can be found by tapping on the outer right side (settings) icon next at the same level as the Share to...

Participant
December 7, 2020

Yes I can share direct from photos. IoS 14.1 I tried uninstalling and reinstalling both insta and Lightroom. Now when I try “share to Instagram” (since copy disappeared) I get “Error. Something went wrong” I have to export to photos and post from there. 

pomkiwi
Known Participant
December 3, 2020

@Rikk  Both Instagram and Lightroom Mobile are set to all photos (and have been throughout).

pomkiwi
Known Participant
December 3, 2020

I’ve no idea whether it is an Instagram issue or a Lightroom Mobile issue. It is an issue affecting the interface between the two which for me first happened after updates to one or both Apps several months ago. One of your colleagues said at the time that Adobe were working with IG on the issue and it did get sorted with later updates. A few weeks ago it recurred albeit with a different error message.

I can share images from Photos and even Creative Cloud with IG ( as I stated above). The issue occurs on both my iPad and iPhone running iPad OS 14.2 and iOS 14.2 respectively.

Inspiring
December 3, 2020

Sharing via the "Creative Cloud" app seems to work fine and is my workaround.

IOS 14.2

...Jerry

Community Manager
December 3, 2020

@gerald_amende are you able to share images to Instagram over e.g. Photos app or Messages app?

Which iOS version are you on btw?

Community Manager
December 3, 2020

@Christie Turner are you able to share images to Instagram with e.g. Photos app or Messages app?

Which iOS version are you on?