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Inspiring
October 20, 2020

P: (Cloud Based) new 4.0 crop does not work

  • October 20, 2020
  • 42 replies
  • 1126 views

Hello, please resolve issue quickly with Lightroom 4.0 crop not working. Thank you, Brian

This topic has been closed for replies.

42 replies

Inspiring
October 28, 2020

After upgrading to the latest version, any crop or straightening edits are not applied when exiting crop mode

Inspiring
October 26, 2020

FYI, I just went back and reverted to the older version.  I think I'll wait to update Adobe products for 3 months or so from now on.  Maybe that will give them time to get the bugs out. 

Inspiring
October 26, 2020

Adobe Team, I am assuming you will be refunding all Lightroom subscribers their monthly fee until this basic cropping technical issue is resolved? I feel it is reasonable that such an important issue is resolved within 24 hours? Please advise when I can expect my software to work as promised? Brian

Inspiring
October 25, 2020

I just updated Lightroom today and having the same issue where it is not saving when I crop or straighten a photo.

Rick Spaulding -
Legend
October 25, 2020

What operating system and version are you using?

Inspiring
October 25, 2020

I have no idea what overwrite preferences means.  I saw that on another thread, and couldn’t follow it as it didn’t appear to show the word preferences.  Perhaps, you could  send a screen shot.

Rick Spaulding -
Legend
October 25, 2020

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

Inspiring
October 25, 2020

I have updated to latest version on Lightroom for desktop.  I’m only a beginner, but so far have found issues with cropping and menus not always being visible on drop downs.

cropping and straightening don’t appear to save. If you clock at the side, like previously, it reverts to original photo.  If you come out of photo and then back in, it has saved!

When I go to drop down menus after export is pressed, sometimes some menus are not there including select button - just have to click in general area, and it does save.  And even the destination folders are it always visible.  I have had that issue before, but it seemed to correct itself..Also paste edits, not always visible.

Rikk Flohr_Photography
Community Manager
Community Manager
October 24, 2020

We've been able to reproduce the bug on our end. Thank you for the report and details. 

Workarounds: 

  1. Enabling GPU seems to correct the issue.
  2. Moving to the next image and then back again will set the image correctly. 

Note, the distortion is visual only (and annoying!) but doesn't appear to affect the export of the image. 

Rikk Flohr: Adobe Photography Org
Inspiring
October 24, 2020

I am having the same problem.  This seems such a basic feature, it's really shameful it's not working.  I'm on Windows 10 too