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JesperJohag
JesperJohag
Participating Frequently
October 26, 2021

P: Crash 5.0 - fixed 5.1 - crashing again in 5.2 (Windows video)

  • October 26, 2021
  • 17 replies
  • 3865 views

Windows 11, RTX3080, intel i7.

I've reinstalled Lightroom and deleted the cache, to no avail. Any idéas? (Works fine on my other computer, Surface Pro 7, Windows 10.)

See the screen recording: (this depicts the crash at a much slower speed, possible due to recording 4K screen.)
https://1drv.ms/v/s!AkUfVfS9fxHTiaw5vADJ4u2ave7Usg?e=lXaTbC
(Same file as attached.)

    This topic has been closed for replies.

    17 replies

    JesperJohag
    JesperJohagAuthor
    Participating Frequently
    April 17, 2022

    A developer asked me to close MSI afterburner before starting Lightroom. If I do that, Lightroom works 100%. If MSI Afterburner is running, Lightroom crashes. It's as "simple" as that. 🙂 Happy times!

      JesperJohag
      JesperJohagAuthor
      Participating Frequently
      April 15, 2022

      Congratulations! 🙂

      K
      Kaputnik
      Participating Frequently
      April 14, 2022

      For now the update seems to work on my machine 🙂

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 14, 2022

      Sending you a direct message.

      Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 14, 2022

      Thank you. I found it and attached it to the reopened bug.

      Rikk Flohr: Adobe Photography Org
      JesperJohag
      JesperJohagAuthor
      Participating Frequently
      April 14, 2022

      If I revert to version 5.1 Lightroom works just fine.

      If some developer has the time and wants to remote control my machine to check something out, just reach out.

      JesperJohag
      JesperJohagAuthor
      Participating Frequently
      April 14, 2022

      Yes! I did a new crash report just now. :^)

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 13, 2022

      Did you submit a crash report under the email you use on this forum, @JesperJohag 

      Rikk Flohr: Adobe Photography Org
      JesperJohag
      JesperJohagAuthor
      Participating Frequently
      April 13, 2022

      I'm sorry to say that my computer still crashes with the same error message. How about you @Kaputnik?

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 12, 2022

      Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

       

      Note: 

      You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

      For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

       

      Thank you for your patience. 

      Rikk Flohr: Adobe Photography Org
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