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Chris Sims Photography
Known Participant
July 11, 2024

P: (Crash) (bucket: 9838941) Crash on Opening

  • July 11, 2024
  • 16 replies
  • 3009 views

Here we go again. Lightroom began crashing on me over the last few days. All updates are current. Working fine thru the editing process and just began crashing. I have filed many reports and no contact from Lightroom yet. Anyone else have this issue just begin? Hoping for a work around. 

 

[Mod: Moved to the appropriate Lightroom ecosystem forum]

 

    16 replies

    M
    Mejia-Jones Photography
    Participant
    February 15, 2025

    Hello, 

     

    I'm having the same issue. I updated LrC today and updated my macbook pro's software.  I have reported this issue with LrC over 10 times and also ran the diagnostics.  The email address I use with Adobe is mfdpga@yahoo.com.  I could really use some help because I've run out of ideas to try and I need to finish and deliver this wedding gallery this weekend for a client.  

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      December 12, 2024

      Greetings all, 

       

      A new update for Adobe Photography Products has been released.  The December update contains an update for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for being so patient.

      Rikk Flohr: Adobe Photography Org
      Julie k
      Community Manager
      Julie kCommunity Manager
      Community Manager
      October 16, 2024

      Thanks for getting back to us. I'm going to reach out to you privately to work through a few more options. Please watch for an email directly from me. 

      C
      Chris Sims PhotographyAuthor
      Known Participant
      October 16, 2024

      Yes I upgraded my storage in hopes I could get the library to sync so I could access the already edited pics online. No luck. I also uninstalled and re installed after the updated storage. No luck. Still getting the Adobe Error message about 20 to 30 seconds after booting the software. 

      Julie k
      Community Manager
      Julie kCommunity Manager
      Community Manager
      October 14, 2024

      @Chris Sims Photography we have a theory about what might be going wrong for you, and it may be in our upload code. It looks like your storage increased today; we'd like to know if that helped. If not, we have a few other things we can suggest trying. 

      C
      Chris Sims PhotographyAuthor
      Known Participant
      October 13, 2024

      Ben I appreciate that. As you said I am greatful for the help. I PM you  my ID. I tried to pull them up on the online software. However just as everyone you try to get the most pics on your plan and you go over by 1 gb and it stops syncing. So I dont have access to the pics I have already edited. I will have to reupload them and reedit on the online software. I was trying to save hours of work to be able to spend those lost hours with Susan. 

      B
      Community Manager
      Benjamin WardeCommunity Manager
      Community Manager
      October 13, 2024

      Hi Chris,

       

      I'm so sorry about your wife.  I'm also sorry that Lightroom is in any way contributing to the list of things you have to worry about at the moment.  (And thank you Rikk for bringing this thread to my attention.)

       

      I will check in with the engineering team to see if there might be a fix that we can get to you privately so that you don't have to wait for a public update that contains a fix.  (Note, however, that it will likely be Monday before I can check with the team.)  Also, if you send me a private message with your Adobe ID (the email address that you use to log into Lightroom/Creative Cloud) I can apply a credit to your account to compensate you for the time that you've been unable to use Lightroom successfully.

       

      I realize that none of this solves the problem in any immediate way for you.  If you need to edit these photos urgently, you should be able to do so either through Lightroom on mobile or Lightroom on the web, assuming that all of the photos have synced successfully from the desktop application to the cloud.  Try going to https://lightroom.adobe.com/ and signing in using the same account you used to sign in on the desktop.  If your photos have synced from the desktop, you will see them all there, and can edit them right in the browser.  You'll likely find that the process is not as fast as editing in the desktop application, but most of the same editing controls are available in the web interface.

       

      I'll check in again on Monday, after I've had a chance to connect with the engineering team.

       

      All the best,

      Ben

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      September 17, 2024

      Unfortunately, I do not have an update to share at this time. As I said, "This thread will be updated when I have more information."

      I will drop a note to the developer.

       

      Rikk Flohr: Adobe Photography Org
      C
      Chris Sims PhotographyAuthor
      Known Participant
      September 17, 2024

      Rikk,

      I am still patiently waiting to get back into my Lightroom desktop program. I am wearing thin using the App to edit my photos. Any word on a timeline for a repair for this ? 

      C
      Chris Sims PhotographyAuthor
      Known Participant
      October 12, 2024

      I need immediate help from anyone that can help. My wife is on her death bed here in Hospice. I was editing the photos from our lives getting them ready for the funeral home. These are her Memorial photo gallery and video. I have ran into the same issue that had plagued me for month and months. I have yet to get one single ounce of help from the developers of a software I pay yearly in advance to be able to use. I need help getting this software working long enough to edit my wifes photos for her funeral. Please for the love of God Help Me. I am at my wits end.  Please Upvote this for me

       

      Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
      NGL Version: 1.37.0.9
      WF Version: 6.4 b041ae4
      VF Version: 1.0.139
      HIL Version: 40409
      CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

      Operating system: Windows 10
      OS Version: Windows 10 Home (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: Dell Inc. Inspiron 5675 / AMD Ryzen 7 1700X Eight-Core Processor
      Logical processor count: 16
      Processor speed: 3.3 GHz
      Built-in memory: 32661.0 MB
      Real memory available to Lightroom: 32661.0 MB
      Real memory used by Lightroom: 540.1 MB (1.6%)
      Virtual memory used by Lightroom: 453.8 MB
      Memory cache size: 275.9 MB

      Internal Camera Raw version: 16.5 [ 1953 ]
      Maximum thread count used by Camera Raw: 9
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 0MB / 16330MB (0%)

      Display: 1920x1080
      System DPI setting: 96 DPI
      Desktop composition enabled: Yes
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info: Unknown
      Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, al: No, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\csims\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\csims\AppData\Local\Adobe\Lightroom CC\Data

      C
      Chris Sims PhotographyAuthor
      Known Participant
      August 30, 2024

      Still unable to make it past the boot up of the software. Trying every day. No change. 

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