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Magdalena5C2E
Participant
December 16, 2023

P: Crash on brush use (9090703)

  • December 16, 2023
  • 14 respuestas
  • 1906 visualizaciones
Please help. The brush tool and sky detection crashes and closes Adobe Lightroom every time. Why?
Este tema ha sido cerrado para respuestas.

14 respuestas

Inspiring
March 8, 2024

Update. I spoke too soon. The Healing tool still isn't working right. When i select healing, the program freezes for 20 seconds or so, and anything i try to do within healing after that results in another long freeze of the program. IF I wait and do nothing, it completes the task, but if I try to do other things, I get 'LR is not responding', and have to close the program. Creating a mask layer works fine, but healing is still unuseable. Help?

Inspiring
February 26, 2024

it seems to be working now, the freezing has stopped, thank you.

Participant
February 25, 2024

7.2 update seems to have cured my problems - thanks

Inspiring
February 23, 2024

ok now the program says 'not responding'... but eventually unfreezes. so the current problem is, it freezes temporarily (about 2 or 3 minutes) anytime i try to use the mask and heal tools.

Inspiring
February 23, 2024

the adobe crash reporter dialog box no longer shows up. the lightroom software now just freezes and closes. i'll try it again, but the last few times when i go to use the heal or create a mask tool, it just freezes....i wait... then the program closes. 

Rikk Flohr_Photography
Community Manager
Community Manager
February 23, 2024

@Jaysen34969756wj4f  

 

The reason I ask is that I can find no Crash Reports for your Adobe ID under 7.2 - only under 7.1.2. 

To Confirm: 

  • You have had a crash while using the brush under 7.2
  • You did see an Adobe Crash Reporter Dialog
  • You did fill it out with your Adobe ID (the email you use in this form) and submitted it

 

Rikk Flohr: Adobe Photography Org
Inspiring
February 23, 2024

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Rikk Flohr_Photography
Community Manager
Community Manager
February 23, 2024

@Jaysen34969756wj4f  Please go to Help>System Info… and provide us the exact installed version number of your software. 

 

Rikk Flohr: Adobe Photography Org
Inspiring
February 23, 2024

i'm still experiencing the freezing when attempting to heal or mask

Rikk Flohr_Photography
Community Manager
Community Manager
February 21, 2024

An update was released for your version of Lightroom today. Please update and verify that you are still experiencing this failure. If you are, please respond to this thread. Thank you!

Rikk Flohr: Adobe Photography Org