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Nahind278654428lri
Participating Frequently
Jan 9, 2023 7:53 PM UTC
Released

P: Crash on launch

Hello,

 

I am reaching out because Lightroom crashes on my computer on start up. I have already Lightroom classic and Photoshop installed and working fine but I cannot get Lightroom to run.

The error I get is more or less (translated from french) the following :

 

Win32 API error 126 (The specified module is not found) when calling ::LoadLibrary from getCFunction 

 

What I already tried :

- Uninstall + Reinstall (even older versions)

- Uninstall + Reinstall Microsoft Visual Studio all versions

- Try to select different GPU drivers

 

I might also tell you that I have an AMD GPU (RX 6700) with its latest drivers.

I also do not have any windows update to install, I am up to date.

 

Could someone help me please ?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    19 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 10, 2023 4:13 PM UTC

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

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    Rikk Flohr: Adobe Photography Org
      Stéphane30069136ms0a
      Participant
      May 25, 2023 5:43 PM UTC

      Hi, i'm having the same issue. Unable to have the application started. The splash screen appear and once the interface load, everything shutdown automatically. I've tried all other solutions suggested here and none have work so far.
      current hardware :
      CPU : AMD 5800x
      GPU : AMD Radeon 6900XT

      Translate
      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      May 4, 2023 8:22 PM UTC

      Setting back to investigating.

      Translate
      Rikk Flohr: Adobe Photography Org
      Nahind278654428lriAuthor
      Participating Frequently
      May 4, 2023 7:40 PM UTC

      Hello Rikk, this issue is not fixed yet. I still have Lightroom crashing on start. 

      I am using the latest veersion of Lightroom but still nothing has changed...

      Can you open back the ticket please ?

      Thanks,

      Nandane

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        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        May 2, 2023 7:06 PM UTC

        Closing as fixed

        Translate
        Rikk Flohr: Adobe Photography Org
        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        Apr 18, 2023 1:17 PM UTC

        After updating to version 6.3 (released today) do you still experience the crash?

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        Rikk Flohr: Adobe Photography Org
        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        Feb 22, 2023 6:07 PM UTC

        One of our engineers pointed this doc out. Though for Lightroom Classic, it might be worth trying in your situation: https://community.adobe.com/t5/lightroom-classic-discussions/win32-api-error-126-and-then-i-can-t-see-the-library-module/m-p/7755121 

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        Rikk Flohr: Adobe Photography Org
        Nahind278654428lriAuthor
        Participating Frequently
        Feb 22, 2023 6:03 PM UTC

        Yes, still crashing after the update. 

        I have tried to uninstall and reinstall it without any success. 

        Translate
        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        Feb 22, 2023 1:34 PM UTC

        Are you still experiencing this crash after updating to version 6.2? 

        Translate
        Rikk Flohr: Adobe Photography Org
        Timothy.Spear
        Timothy.Spear
        Inspiring
        Jan 30, 2023 10:08 PM UTC

        Yes, I have LrD installed. I do NOT have Classic installed; I wicthed completely to the cloud over a year ago.

        In the short term, a majority of the functionality of Lr is also available via the web interface.

         

        Other random thoughts:

        1. Have you deleted all LrD preference files?

        2. Win32 error loading a module sugests something failed to install or register correctly. Have you tried starting LrD as administrator?

        3. Have you looked into the compatibility mode?

         

        Note: all of these could be really fruitless and a pin to unwind. Therefore, if not in a super hurry, I would give @Rikk Flohr: Photography a few days to see if Adobe can provide a suggestion.

         

        Tim

         

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