Nahind278654428lri

Participating Frequently

P: Crash on launch

Forum|Forum|3 years ago
January 9, 2023
19 replies
3109 views

Hello,

I am reaching out because Lightroom crashes on my computer on start up. I have already Lightroom classic and Photoshop installed and working fine but I cannot get Lightroom to run.

The error I get is more or less (translated from french) the following :

Win32 API error 126 (The specified module is not found) when calling ::LoadLibrary from getCFunction

What I already tried :

- Uninstall + Reinstall (even older versions)

- Uninstall + Reinstall Microsoft Visual Studio all versions

- Try to select different GPU drivers

I might also tell you that I have an AMD GPU (RX 6700) with its latest drivers.

I also do not have any windows update to install, I am up to date.

Could someone help me please ?

Windows

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Nahind278654428lriAuthor

Participating Frequently

Hey, thanks @Timothy.Spear, but I have checked the "issue monitor" on the AMD software but it did not work for me. Do you have Adobe lightroom (not the classic but the cloud version) working on your machine ? On mine, Lightroom classic works perfectly but I cannot even launch Adobe Lightroom.

Inspiring

@Nahind278654428lri

FYI, I had issues with the video driver crashing Lr when running export. I also have the AMD 6700 chipset.

Here is the thread on it: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/export-crashes-lrd/m-p/13498121

Good luck,

Tim

Rikk Flohr_Photography

Community Manager

Community Manager

A bug is filed with the team. We will have to wait for fix to be released. I will add an additional note to the internal bug report.

Rikk Flohr: Adobe Photography Org

Nahind278654428lriAuthor

Participating Frequently

Hi Rikk,

Can I have some assistance on this please ? It's been a while et I still cannot use lightroom on my machine.

Thank you

Rikk Flohr_Photography

Community Manager

Community Manager

Thanks. I will log it with the team.

Adding bug number and marrying to Crash Report

Rikk Flohr: Adobe Photography Org

Nahind278654428lriAuthor

Participating Frequently

Hi Rikk,

I have just tried this solution but it did not work - I still have the crash on startup.

Rikk Flohr_Photography

Community Manager

Community Manager

I found your crash report. It looks like this is the failure mode you are seeing. Have you tried this solution: https://helpx.adobe.com/x-productkb/global/unable-to-launch-adobe-applications-on-windows---error-vcruntime.html

Rikk Flohr: Adobe Photography Org

Nahind278654428lriAuthor

Participating Frequently

Hi Rikk,

Thank you for having a look into it.

Indeed, I did not put by email address on the report.

I have just sent a new report with my email address in it wchich is the same as my adobe account's.

I hope it will help you diagnose.

Have a good day

Rikk Flohr_Photography

Community Manager

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org