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Tack Turn
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May 17, 2020

P Desktop: Brown and grey tiles in Library

  • May 17, 2020
  • 15 replies
  • 352 views

Hey everyone, some (not all) of my folders look like this. It is on all devices. (IPad, Windows 10 Laptop and Samsung Galaxy S8. This is even the case when I log on directly through lightroom.adobe.com.

However, when I edit a picture it appears normal again. Also when I export the picture is not broken. Any idea, how I can solve it. It appeared after I got a new IPad and reinstalled Lightroom. However, this could be a coincidence.

Screenshot of the problem below.


Thank you for your help and best,

Heiko

    This topic has been closed for replies.

    15 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 18, 2020
    This should be fixed in the latest version. Install the .4 version and let us know if you still the problem. 
    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 9, 2020
    It shouldn't happen again. The problem has been identified and a fix is planned for a future release. 
    Rikk Flohr: Adobe Photography Org
    T
    Tack TurnAuthor
    Participating Frequently
    June 9, 2020
    Yes, it seems to work! Do you know what have happend? Can it happen it again or was it a general bug which has been fixed?
    Thank you!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 9, 2020
    Has the issue been fixed on your end Heiko?
    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 8, 2020
    Sent you an email to obtain the test file. 
    Rikk Flohr: Adobe Photography Org
    T
    Tack TurnAuthor
    Participating Frequently
    June 6, 2020
    Rikk, Yes of course. Do you mean a sample of such an image BEFORE I uploaded it to Lightroom? If so, where should I send it to?

    Best,
    Heiko
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 4, 2020
    Heiko,

    The team is still working on your issue. It appears to be more involved than originally thought. They are looking for a sample original image or two of those images that show the problem. Would you be willing to supply them?
    Rikk Flohr: Adobe Photography Org
    T
    Tack TurnAuthor
    Participating Frequently
    June 2, 2020
    Still no feedback. How long does a respond takes usually from the cloud team?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    May 26, 2020
    The Cloud team is looking at your account and will have to fix it on the server. I do not have an ETA at this point. 

    Thank you for your patience. 
    Rikk Flohr: Adobe Photography Org
    T
    Tack TurnAuthor
    Participating Frequently
    May 26, 2020
    Hey Rikk, did you already hat a look?
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