P: Desktop: Crashing after trying to go to the Presets tab

I just installed the updates. Thanks for getting to the bottom of this!

-Brian

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

This thread is being merged into an existing authoritative thread for better tracking and response. 

Hello,

My Lightroom crashes when I use presets. Not all presets, but presets I purchased. If I go over it with my mouse it freezes and I can't do anything. Does anyone know a solution? I work with lightroom classic. It's very frustrating. 

Thank You! 

I have the same problem. Is there a solution? Lightroom crashes when I use the presets. 

Thanks for the update Rick.  This preset is part of a very large grouping I purchased from a creator, and they are all causing the same app hang issue in LRCC.  I'm going to avoid using them for now except on file types where this issue doesn't occur.  Previously, this app hang was NOT occurring in Lightroom Classic, but it now IS occurring in LRC as well.  

Was able to reproduce the application hang using your preset. It appears that the preset file is corrupted. I was able to make it hag on a variety of file types. I have filed a bug and will let you know when we find out more. 

For now, delete the preset and see if Lightroom behaves normally.

In the meantime, you could copy down the settings of this preset from Lightroom Classic and manually create a new one.

Yes, I would be happy to.  As I don't see a way to attach file that isn't an image/video, I will share via Dropbox link.  I have used these presets in Lightroom Classic desktop without issue, on CR3 files.  The version of LRC is 10.1, build 202012012023-e92d50bb with Camera Raw 13.1.

Link to xmp file: https://www.dropbox.com/s/1qz7795wccko6uu/1d.EarlyAutumn_1.xmp?dl=0

Thanks!

It sounds like you may have some malformed presets. Any chance you have one that fails that you can share?