P: Desktop: Crashing after trying to go to the Presets tab

Rikk, here are some more data points... after some trial and error I see that this hang/crash is happening with multiple variables:  (1) select presets (only with select imported presets, nothing native to LRCC, and not all imported presets), (2) on .JPG files shot on iPhone, not JPG's from other camera's, and (3) on .CR3 files shot from Canon camera.  It's not specific to Canon, as .JPG's from Canon do not cause the hang/crash.

Rikk, here is the requested info:

Lightroom version: 4.1 x64 [ 20201120-1311-17d302b ] (Nov 23 2020)
NGL Version: 1.22.1.3
WF Version: 3.1 2fd01ab

Please go to Help>System Info… and get us the exact installed version number of your software. 

I am seeing the same problem described above, when attempting to apply presets, the application hangs up and I have to use a Force Quit.  I've uninstalled and reinstalled following the guidance above without any change in the behavior. 

@bill_3305731  Just FYI, presets compatible with previous versions should still work in LR10.0, nor is there any such thing as a 64-bit preset. The format hasn't changed for a couple of years.

This might work: 

• If a purchased preset, check with the vendor for an update that is compatible with Lightroom V10. 
• If you created the preset yourself, delete it and recreate it with V10. 

Hi, today I've found Lrc v10 crushes everytime I wanted to use preset. It's very annoying tbh....

Hope there will be some fix realised soon. 

Regards

@Rikk 

Hello, Rikk,

the crash report has been from Apple. As soon as I want to create or use presets or copy/paste the development settings the colorful rotary wheel from Apple comes and nothing works anymore. But since I deleted all presets I can at least edit normally.

 We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe, Microsoft or Apple?

I'm having the exact same issues since the update. Since we rely on using these programs for our work, this is very frustrating. Would love a solution ASAP. 😞