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FeedbackCommunityMember
Inspiring
October 22, 2020

P: Desktop: Crashing after trying to go to the Presets tab

  • October 22, 2020
  • 34 replies
  • 1005 views

Hello, I tried to import some presets to Adobe Lightroom and since then it keeps crashing when I try to tap on the presets tab. I just updated to the new version and everything else seems to be working. Do you know how to fix this? Thanks!

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FeedbackCommunityMemberAuthor
Inspiring
October 26, 2020

Hello, might be. It is happening only while tapping the presets, I can use the rest of Lightroom...

Sure, here it is:

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 23, 2020

I've found no crash reports under that email either.  If you do a force quit to get clear it really isn't a crash but more of an Application Hang.  Can you post a screenshot of your Activity Monitor/Task Manager (Mac/Windows)?

Rikk Flohr: Adobe Photography Org
F
FeedbackCommunityMemberAuthor
Inspiring
October 23, 2020

@Rikk

Hello, no, the email is:

It is still not working. Once I tap on the presets it gets stuck so I have to force quit. Then  pops up the problem report for adobe 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 23, 2020

I do not find any crash reports under this email address. Do you get a crash dialog? Is it an Adobe or OS crash log?  Are you submitting this dialog under the address you use at this forum?

Rikk Flohr: Adobe Photography Org
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