Inspiring

P: Desktop: Creating Duplicates Upon Saving

Forum|Forum|7 years ago
December 17, 2018
70 replies
2548 views

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

This topic has been closed for replies.

Rikk Flohr_Photography

Community Manager

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

For anyone on this thread still experiencing this issue, we would like to collect a log file from you to further diagnose.

Restart Lightroom

Attempt a large export that fails

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear

Post here when you have a file ready and I will email you to collect it.

Thanks for your continued assistance.

Rikk Flohr: Adobe Photography Org

Julie k

Community Manager

Thanks for letting us know. We'll take another look.

F

FeedbackCommunityMemberAuthor

Inspiring

Same here. This program is a joke

F

FeedbackCommunityMemberAuthor

Inspiring

STILL having this issue. Lightroom CC version 4.0, running MAC OS Catalina 10.15.7. Everything up to date. SO FRUSTRATING.

Rikk Flohr_Photography

Community Manager

Can you post a picture of your Creative Cloud App showing the Photography Section?

Rikk Flohr: Adobe Photography Org

Victoria Bampton LR Queen

Community Expert

The latest is 4.0. Go to the CC app > Updates tab on the left, click the ... on the right and then Check for Updates if the update isn't showing for you yet.

Victoria - The Lightroom Queen

T

troy_mcclenathan

Participating Frequently

If I'm wrong, please let me know so I can find a workaround with a different program. I cant understand how this only affect certain people.

T

troy_mcclenathan

Participating Frequently

10.15.6......I have to put 20 characters so ignore this

Rikk Flohr_Photography

Community Manager

What is your OS Version Number?