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Inspiring
December 17, 2018

P: Desktop: Creating Duplicates Upon Saving

  • December 17, 2018
  • 70 replies
  • 2548 views

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

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70 replies

Participating Frequently
October 20, 2020

Want screenshots? I'll provide them

Participating Frequently
October 20, 2020

I have a 2018 15" macbook pro I damn well better meet the requirements. Refreshed the app twice.

Rikk Flohr_Photography
Community Manager
Community Manager
October 20, 2020

If your OS meets the minimum requirements and you refresh the Creative Cloud App, then the update will show. Do you meet minimum OS requirements for 4.0?

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 20, 2020

How can I manually download this update? Again, for the tenth time, everything says I'm up to date.

Rikk Flohr_Photography
Community Manager
Community Manager
October 20, 2020

Need to update to 4.0!

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 20, 2020

Come on, I have deadlines. How can I update to 4.0 when Creative Cloud says 3.4 is the most up to date? I've quit the application, restarted the compurer, etc. 

Participating Frequently
October 20, 2020

I'd love to but I don't get the choice to. CC just says up to date in-app and on the webpage

Participating Frequently
October 20, 2020

3.4 X64 [ 20200804-0825-1542eef ] (Aug  4 2020)

Rikk Flohr_Photography
Community Manager
Community Manager
October 20, 2020

You should install the update to Lr 4.0. It has a fix for this issue.

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 20, 2020

Lightroom 3.4 and Mac OS 10.15.6