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FeedbackCommunityMember
Inspiring
December 17, 2018

P: Desktop: Creating Duplicates Upon Saving

  • December 17, 2018
  • 70 replies
  • 2548 views

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

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    70 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 20, 2020

    Please go to Help>System Info… and get us the exact installed version number of your software. 

    Rikk Flohr: Adobe Photography Org
    T
    troy_mcclenathan
    Participating Frequently
    October 20, 2020

    Currently on 3.4 still continuously having the same problem. Beyond frustrated that this has gone on for literally years and I've paid $15-20/m

    Julie k
    Community Manager
    Julie kCommunity Manager
    Community Manager
    October 20, 2020

    Mac or Windows, Troy?

    T
    troy_mcclenathan
    Participating Frequently
    October 20, 2020

    Try again... Lightroom is up to date. No update today that I'm aware of, Creative Cloud is up to date and this literally just happened twice in a row while exporting a wedding.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 20, 2020

    Greetings,

     

    Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 22, 2020

    I've been dealing with this for months if not a year. CC is up to date. What's the status? It's been 3 months since any updates and this is not resolved.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 16, 2020
    Thank you!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 16, 2020
    Lightroom is currently on version 3.3. If you are using 1.5 you would need to update. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 16, 2020
    Still a problem in windows 10, Lightroom CC 1.5.

    Trying to export 108 photos, takes several hours to export 20 photos and half of them are duplicates.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 9, 2020
    This is a huge problem, and makes Lightroom unusable unitl fixed.
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