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Inspiring
December 17, 2018

P: Desktop: Creating Duplicates Upon Saving

  • December 17, 2018
  • 70 replies
  • 2600 views

Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.

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    70 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    March 23, 2020
    If you are still experiencing this issue please do two things:

    1. Respond with your current OS version number
    2. Hit the Me-too button at the top of this page. 

    Thank you. 
    Rikk Flohr: Adobe Photography Org
    A
    amyt73415592
    Participant
    March 22, 2020
    This is still happening to me. I’m using a Mac and have the latest 3.2 CC feb 2020 version. It’s extremely annoying and takes forever to save. It’s sad that a service a pay for monthly has issues like this. I’d expect this behavior from free versions.
    A
    amyt73415592
    Participant
    March 22, 2020
    I’m using version 3.2 CC and this happens to me everything I export a large number of photos. It’s extremely annoying and i always have to go back and delete a ton of duplicate photos! Is there a fix yet??
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    March 20, 2020
    Same problem here, exporting 160 files, only 127 are finally exported, some of them has 2 or 3 copies. Exporting process gets stuck. It does it every time, when I try to export multiple files.

    Using latest Lr version on Mac OS 10.15.3, exporting to jpg, 90%, original size, no further changes in parameters
    Julie k
    Julie k
    Participating Frequently
    February 26, 2020
    We did make a fix in 3.2 (launched Feb. 10) that may help here. If you have updated to 3.2 and are still seeing this, please let us know:
    • How many files are you trying to export?
    • When you see this, is the export batch running long enough for the computer to go to sleep midstream?
    • Are you on Mac or Win?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 24, 2020
    Chantelle, 

    We are still unable to reproduce this on our side.  Can you give us your step by step, detailed instructions to reproduce so we can attempt with your workflow?
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 24, 2020
    This happens ALL THE TIME! Why are we paying a monthly subscription if this problem that clearly other people are experiencing isn't even being acknowledged? And what's worse is that the exporting process is already excruciatingly slow to begin with...now to stop and restart the process over and over again? This is ridiculous. 
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 16, 2020
    Engineering is evaluating the reports - we have not been able to reproduce so far on our end. 
    Rikk Flohr: Adobe Photography Org
    C
    Cicuryn10499771
    Known Participant
    January 16, 2020
    I am kind of surprised this is not being processed, I believe Rikk just missed this topic. 
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 10, 2020
    This problem is absolutely ridiculous. I even had someone from Adobe trying to help and never had any type of resolution. The *only* thing I have managed to do was turn my wifi off while exporting, which allows me to export low-res versions without duplicates. It is so frustrating and cannot believe it's still not fixed.
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