Inspiring

P: Desktop: Edits disappear after a few minutes

Forum|Forum|5 years ago
February 28, 2020
14 replies
389 views

This is a new bug since I upgraded Lightroom to V3.2 on my MacBook Pro (Retina, Mid 2012). Here's the process I've been using for years: I import raw images from the camera's SD card. I flag the ones I intend to edit. Then I pick one to edit and duplicate it. After anywhere between half a minute to 10 minutes of editing the duplicate, the image goes black. When I go back to the Grid view, the thumbnail for that photo is also black. If I select the adjacent image in the grid to edit, and then use the arrow key to get back to the black one. Then the image reappears, but with all the edits gone.

macOS

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maraunkefer

Participant

Hi,

I am having this issue today. When I duplicate a photo in Lightroom v5.1, after a few minutes both the original and the duplicate disappear. Neither show up on in the Deleted folder or on the cloud and they appear to be completely lost. I'm running a 2021 M1 Max MBP 12.0.1

Rikk Flohr_Photography

Community Manager

Greetings,

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for several issues and may affect this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

We are still unable to reproduce this. Can you give us step by step replicable instructions or record a video of this happening?

Rikk Flohr: Adobe Photography Org

F

FeedbackCommunityMemberAuthor

Inspiring

Happened again just now: while I was editing a photo, the photo (and its copy) suddenly just disappeared from the disk and the library. Just poof, as if I had never imported it from the card! Unsettling to say the least.

Rikk Flohr_Photography

Community Manager

Thanks for the additional information. We've opened a new issue with your additional information.

Rikk Flohr: Adobe Photography Org

F

FeedbackCommunityMemberAuthor

Inspiring

Unfortunately, the bug is still there. In fact, it's gotten worse: Instead of the image going black, the photo (both original and copy) disappears from the library. This has happened three times now and two of these times when I checked in the finder, the file was gone as well. Fortunately I still had the original on the SD card so I could re-import the photo.

When this happened just now, I tried hitting undo a few times immediately after this happened. That only made things worse: it "undid" my last action on the missing photo (a slight rotate) by rotating the previous image in the library by 90°.

I'm not sure if this is correlated, but since I installed the 3.3 update, the keyboard shortcuts occasionally stop working (e, c, i, p, etc.). Hitting any of those keys just produces the invalid-action beep. The arrow keys and all mouse/touchpad actions are fine. While it's in this state, the File menu becomes empty (it still says "File" in the menubar, but clicking it does nothing). The other menus are fine. The problem can be cleared by restarting Lightroom, but sometimes it also goes away on its own.

I'm still running 10.14.6, with the GPU in "Auto" (same as before).

Rikk Flohr_Photography

Community Manager

Version 3.3, an update to Lightroom Desktop, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

We've written a bug for this. Thanks for the report.

Rikk Flohr: Adobe Photography Org

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FeedbackCommunityMemberAuthor

Inspiring

Thanks for the suggestion! I tried a few photos just now and so far I've not gotten it to fail on originals, only on copies.

Rikk Flohr_Photography

Community Manager

Does this only happen on Copies?
Can you get it to fail on a non-copy?