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Inspiring
December 17, 2020

P: Desktop: needs to restart to clean?

  • December 17, 2020
  • 49 replies
  • 906 views

Just installed lightroom and this constantly flashes on screen then lightroom closed, reopens itself and says this again and keeps circling.

This topic has been closed for replies.

49 replies

Inspiring
January 14, 2021

And here's close up of the sync window

Inspiring
January 14, 2021

Hi Rikk ... cloud icon in top right corner does have rotating progress circle...

Inspiring
January 14, 2021

Hi Rikk,

I was able to access preferences despite having the message pop up on my screen - here below is the log. 

https://www.dropbox.com/s/kc2zpo74dt34rx4/DiagnosticLog.html?dl=0

Also, I tried accessing the log through the Lightroom CC folder, but I couldn't find that folder for some reason - sending below a screen shot of the path that I have incase you may find it handy.

Inspiring
January 14, 2021

also - I updated my Mac to Bug Sur - still getting the same message.. I uninstalled and reinstalled lightroom after Big Sur upgrade, that hasn't resolved the problem either unfortunately.

Inspiring
January 14, 2021

Hi Rikk, no files on cloud - everything on the system.. please see image below:

Rikk Flohr_Photography
Community Manager
Community Manager
January 13, 2021

We'd like to obtain files from you: 

First if you have access to the Lightroom>Preferences Menu we'd like to obtain a Diagnostic Log. 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

If you cannot reach this menu send us: 

The lrcc_console.log file in the ~/Library/Application Support/Adobe/Lightroom CC folder.

Thanks!

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
January 13, 2021

Go to your Cloud icon and capture the screen so I can see your status please. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
January 13, 2021

@mmakki - are you fully synced to the cloud or do you have syncs pending?

Rikk Flohr: Adobe Photography Org
Inspiring
January 13, 2021

I tried to install older versions of lightroom (the ones available on CC - versions 4.0 and 3.4) - unfortunately that didn't work either, still getting the same message. I feel the next step is to updgrade my OS to Big Sur (which I do not want to do)

Inspiring
January 13, 2021

another update - I used the adobe creative cleaner tool to remove all adobe files on my laptop. I then reinstalled cloud and Lightroom again (nothing else) - still getting the message: 

"Lightroom needs to restart to clean some things up for you."

lightroom restarts and the message repeats.

forgot to mention Im on Mojave - 10.14.6