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Inspiring
December 17, 2020

P: Desktop: needs to restart to clean?

  • December 17, 2020
  • 49 replies
  • 906 views

Just installed lightroom and this constantly flashes on screen then lightroom closed, reopens itself and says this again and keeps circling.

This topic has been closed for replies.

49 replies

Inspiring
January 13, 2021

to add - I also uninstalled all my adobe apps and uninstalled creative cloud - reinstalled creative cloud and only installed Lightroom - unfortunately still getting the same error

Inspiring
January 13, 2021

jumping on here after being advised in this post: https://community.adobe.com/t5/lightroom/recurring-restart-message-that-doesn-t-let-me-use-the-app/td-p/11636085?page=1

Im on Mac and facing the same problem - I uninstalled and reinstalled twice, I reset preferences, I deleted the cache, I signed out and signed back into creative cloud; all to no avail - any help to resolve this would be much appreciated. 

Inspiring
January 13, 2021

Pictures are being saved locally not to the cloud, so no syncs pending. 

Known Participant
January 12, 2021

Oh Poo.
Well I am now out of the Adobe loop - as I have previously purchased outright my copies of Photoshop (6 versions) and Lightroom (all the updates to 6)

I am not prepared to now go down the subscription software route so it looks as though this is the final parting of the waves for me and Adobe.

I have used the Adobe products for about 25 years and unfortunately will now have to say goodbye after investing £1000s in software and countless hours in acquiring the skills to use it.

Not very happy.

Rikk Flohr_Photography
Community Manager
Community Manager
January 12, 2021

Are you fully synced from your desktop to the cloud or do you have syncs pending?

Rikk Flohr: Adobe Photography Org
Victoria Bampton LR Queen
Community Expert
Community Expert
January 12, 2021

@Pixcels which Lightroom version are you running? The message about the installer needing an updated makes it sound like LR6 or earlier, which won't install on Big Sur because the installer has 32-bit components. You'd need one of the current versions on a subscription.

Victoria - The Lightroom Queen
vinsonc73862150
Participating Frequently
January 12, 2021

I too tried that and the previous solution, the problem still exists

Inspiring
January 12, 2021

Hi again Rikk, we tried that, still the same problem after uninstalling and reinstalling Lightroom following the instructions above. Any other ideas?

Thanks for your help.

Rikk Flohr_Photography
Community Manager
Community Manager
January 11, 2021

Next step is to perform a clean reinstall of the application.

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Rikk Flohr: Adobe Photography Org
Inspiring
January 11, 2021

Thanks @Rikk, I have tried this but am still stuck in the same loop. Any other ideas?