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Inspiring
March 16, 2019

P: Desktop: Syncing Issues when Originals are stored on a NAS

  • March 16, 2019
  • 127 replies
  • 4504 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

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127 replies

mikethedukeofkent
Participant
January 10, 2020
Me as well. Everything has been said already above. 
In Adobe Creative Cloud I can see that I am connected, however, I am not able to connect in Lightroom CC. 


Migrating to Lightroom CC has been an absolute nightmare for me that has cost me hundreds of dollars and hours of wasted time, not to mention pushing my computer to its limits, all the while making photography much less enjoyable because of all the frustrations from have an extremely inefficient, labour intensive, time intensive workflow. 
Known Participant
January 6, 2020
All done a little bite more than 14 hours.
Rikk Flohr_Photography
Community Manager
January 6, 2020
Thanks for the continued updates, Moe. I have this thread linked to our bug investigation on our internal system. The engineers will be able to review your comments. 
Rikk Flohr: Adobe Photography Org
Known Participant
January 6, 2020
After 8 hours syncing 5.5k photos are done. The NAS is still offline. This workflow is ready for 5 other libraries of the same size.
Known Participant
January 6, 2020
With my 10 Mbit/s upstream the Upload of 65 GB should take about 14.44 hours (just maths). After 1 hour 1.800 out of 11.5k images are shown in the iOS Lightroom app on my iPhone. These photos should be uploaded already. Let’s see how it goes on.
Known Participant
January 6, 2020
I tried now an Apple Photos migration with 65 GB and round about 11k images. The NAS was not online during this time. The whole process took less than 10 minutes instead of several days/weeks with an online NAS. The uploading will take more time for sure. But this is a huge time difference.
Inspiring
January 6, 2020
+1 to this problem. For me, it just started recently after working for months. Side note: It took me WAY to long to find this thread and realize it was a bug. I wasted HOURS troubleshooting.

Dear Adobe - Please tell your marketing dept that having two totally different programs with the same name is dumb. Google "Lightroom" or even "Lightroom cc" and 95% of the results are for "Classic"... Infuriating.
Known Participant
January 5, 2020
I didn’t pull out the photos out of the Apple photos Library. I saved the apple photos Library locally on my MacBook. And from there I did the migration. Double check my replies below. From my point of view the issue is the connection to the NAS.
Known Participant
January 5, 2020
After some other tests it doesn't matter if I use SMB or AFP and direct IP or NASName will have the same outcome in Lightroom.

So now I shut down my NAS and the Lightroom build up the local library from 0. The cloud still have all images. This works really good and I see the number of images grows continuously up to 41k. As soon as I make the NAS drive available the sync process stops as described in my last replies.

How can get Lightroom a stable connection to the NAS? In my local network I use several UniFi devices and the connection to every device is 100% stable for each program except Lightroom :(...

Also my internet connection is 100% stable to my network. Somewhere Lightroom struggles with shared network drives.

So how can I get in contact with the developers, that we can fix this for everyone?
Known Participant
January 5, 2020
It seems CR2 images will be get status "synced and stored" easier than JPG, MOV or HEIC.