Inspiring

P: Desktop: Syncing Issues when Originals are stored on a NAS

Forum|Forum|7 years ago
March 16, 2019
127 replies
4504 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

macOS

This topic has been closed for replies.

Show previous replies

T

theiMoe

Known Participant

If I just select (one click only) other images during the start up period, they get also marked as synched and stored locally.

T

theiMoe

Known Participant

I recognized the following behavior with Lightroom cloud on my MacBook. If I flip through my 41k images, which are still show as has to be synchronized and they are all already downloaded to my Synology NAS, I see several "blank" images without any content.

If I select one of these image, close Lightroom and open it again it shows this image and around this image about 50 to 100 images, which where also blank before the restart of Lightroom. And the selected image gets the information, that it is synchronized and downloaded. All other not selected images - although they are downloaded already - show up with the open sync circle.

When I select another image - it doesn't matter if it shows content or it is blank - with the restart of Lightroom I see the same behavior. The selected image gets marked as synchronized and locally download. I did this now more than 20 times and it was always the same. As I mentioned 41k images, let me repeat this closing and opening again and again of Lightroom. Just kidding :)...

My Synology NAS "talks" with my network/MacBook via the SMB3 protocol. I haven't tried AFP yet.

From my point of view it seems, that the connection between Lightroom and the network drive (Synology NAS) holds only during the start for a few seconds. After this short time the connection is lost. I am not able two show other photos or switch albums. The cloud icon only shows me during this short time period the amount of images, which have to be synched.

So how can we fix this? Adobe should give all clients who have trouble with a voucher for at least one year free.

If there is a beta group, please invite me to help to fix this issue. Because with the behavior it is not possible to use Lightroom...

adamDr

Known Participant

OK, so I understand you've just added all the files in local folder with photos. I don't see other option to migrate from Apple Photos library. I would still clean up the entire library on https://lightroom.adobe.com/ and add photos again but in smaller batches - move to the next batch only after it is fully synchronized.

T

theiMoe

Known Participant

I had the Apple Photos library stored locally on my MacBook and then I did the migration. The Lightroom Cloud folder to store the files locally is on the Synology NAS.

The problem is that Lightroom Classic is not able to migrate/import the Apple Photos Library. This Library is different from iPhotos and for sure also different from the Aperture Library. So if you want to migrate the Apple Photos Library there is - from my point of view - the only chance to use Lightroom Classic.

Maybe we can try to deactivate the option to store all files locally during migration. But at least after activating again during normal process, the syncing won't be really work.

I am sorry, but this situation with Lightroom is not acceptable. The bills should be refunded...

adamDr

Known Participant

How did you add your files to Lightroom Cloudy? I've had similar issue after migrating library from Lightroom Classic and I have resolved it by resetting the cloud library to zero and reimporting Classic library in batches. Since then no more issues with sync and all originals are stored on my local NAS.

J

Jetfighter82

Participating Frequently

I am still having the same issue. It's been ongoing for over six months now. Is there any more information we can provide to speed up a fix?

I am using a 2019 Macbook Pro on Catalina with a WD MyCloud NAS setup.

When clicking on the cloud icon in the top right-hand corner of Lightroom, it frequently says "Unable to connect to network" and during this time nothing syncs.

Occassionally it does connect and allows the syncing of three or four photos, then it disconnects again.

I currently have a library of 119,000 photos which I'm slowly reducing with a purge, but this isn't helping anything.

My NAS is connected and working without issue for other programs such as media streaming through Plex, and browsing files on the NAS works fine too, so it's nothing to do with the functionality of the NAS itself.

Six months down the line I am extremely disheartened. Unfortunately I've looked at alternatives to Lightroom and none of them offer the functionality I need. I LOVE Lightroom CC as a program but the syncing issue is intolerable... I bought my NAS specifically to store my photos. 😞

Rikk Flohr_Photography

That is too long. You may need to turn off your NAS to generate the log.

Rikk Flohr: Adobe Photography Org

T

theiMoe

Known Participant

How long should it take to create the diagnostic log or one of the others? For each log it stops half way and then nothing happens the next hour.

T

theiMoe

Known Participant

Any updates on this topic? I have the same issue. Syncing stops mostly every time. After Lightroom start I see a cloud connection for just a few seconds. In these seconds I can switch between my 44k images. After a few seconds Lightroom looses connection and I am not able to switch between images. I see only the blue loading circle until I close Lightroom.

I use the latest Lightroom cloud version on Mac OS X Catalina with a Synology NAS.