Skip to main content
F
FeedbackCommunityMember
Inspiring
March 16, 2019

P: Desktop: Syncing Issues when Originals are stored on a NAS

  • March 16, 2019
  • 127 replies
  • 4504 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

    This topic has been closed for replies.

    127 replies

    Show previous replies
    U
    Ulrich Kortenkamp
    Known Participant
    November 26, 2019
    Is there anything we can do to help?

    And have you checked whether this could be related to the country the user comes from? For example, I am from Germany, and it could be that this results in different servers being used for the cloud?!
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 26, 2019
    From Victoria: "I don't suppose someone could try it on a home network Rikk?"
    Yes, both Dev and QE have taken NAS's home with them and tried them on their home networks. We've tried to VPN into the NAS remotely and other methods. We are still unable to reproduce.
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 25, 2019
    SOLVED - (actually bypassed)

    I think I managed to bypass the issue with my NAS.  It took me a while (because I am not a techno) but I have created SCSI drive on the NAS and connected to it from the computer ... in the last 24 hours I have down loaded and stored on the NAS 55,000 originals.  When I left this morning it only had 6,000 to go (and this is all on WiFi) 🙂

    From what I can work out the SCSI is a direct access drive (LR thinks it is a local hard drive) rather than a NAS which is a shared service.

    I still believe the issue stems from LR trying to use the local originals (which are not local) as the primary data source.  The store originals option should be just that storage (backup copy).  Use the cloud for the working copy (it does a very good job).
    U
    Ulrich Kortenkamp
    Known Participant
    November 23, 2019
    I do have the problem with a wired gigabit connection between the NAS and my computer.
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    November 23, 2019
    I don't suppose someone could try it on a home network Rikk? I'd guess Adobe's network is optimized to the hilt by a bunch of techie experts, whereas the average home network will likely be slower and hit a few more glitches. I suspect it's worse over WiFi than wired too.
    Victoria - The Lightroom Queen
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 22, 2019
    I have. Still no hiccups
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 22, 2019
    Rikk, in your testing have you used >40,000 photos?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 22, 2019
    I believe the issue is the instruction for LR to use the Originals on the NAS as the primary data source.  LR should just use the cloud originals (and just update the NAS originals as needed).
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 22, 2019
    I have 60,000 images and after 35,000 stored to the NAS LR has stalled.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 9, 2019
    I am experiencing the same issue. 

    2014 Mac Mini on Catalina.
    Latest version of Lightroom from the App Store (3.0 MAS)
    ReadyNAS 104 with 4x 4TB HDDs setup in Raid 5 (Firmware 6.10.2)

    Lightroom would freeze and not sync when a mapped drive on the NAS was selected as the location to store originals.

    As a work around I selected a local location and successfully downloaded all originals (approx 25000 photos/150gb). I then tried changing the location to the NAS. After a restart, Lightroom started moving the folders to the NAS but it froze after moving around 3500 photos.  


    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices